Revenue and Content Co-Ordinator

SUMMARY:
Responsible for managing and updating content across various online platforms

POSITION INFO:

Dream Hotels & Resorts live by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:
The Revenue and Content Co-Ordinator is responsible for managing and updating content across various online platforms ensuring accuracy, completeness, and relevance. This role involves collaborating with multiple teams to maintain high-quality content that meets the needs of users and adheres to company and brand standards. The Revenue and Sales Wrangler will be tasked with inputting, updating, and optimizing travel-related information, including hotel descriptions, images, and amenities. Additionally, this role will assist the Revenue Administrator Lead in daily administrative tasks, with a primary focus on OTA management, as well as various sales administration tasks. 

The Revenue and Content Co-Ordinator plays a crucial role in maintaining high-quality, accurate, and engaging content on OTA platforms. This position requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. By ensuring that content meets user expectations and supports business objectives, the Revenue and Sales Wrangler contributes to the overall success and growth of the organization. 

Responsibilities:

Key Responsibilities: 

Content Management: 

• Input and update travel-related content on OTA platforms, including hotel descriptions, amenities, policies, images, and pricing information. 
• Ensure accuracy, consistency, and completeness of content across all platforms. 
• Monitor and update content to reflect changes in hotel information, promotions, and special offers. 

Loading and Maintaining Agent Profiles and Contracts: 

• Load and maintain agent profiles and contracts, ensuring all information is up-to-date and accurate. 
• Collaborate with sales ambassadors to verify and update profile information as necessary. 

Electronic Content Compilations: 

• Compile and manage electronic content for distribution across various platforms.  
• Ensure content is organized and easily accessible for team members. 

SOP Compilations and Distribution: 

• Compile Standard Operating Procedures (SOPs) and distribute them to relevant departments. 
• Ensure SOPs are kept up-to-date and adhere to company standards. 

Trade Promotion Loading and Distribution: 

• Distribute Trade Promotion information to relevant internal and external stakeholders and load contacts 

API Integrations and Management: 

• Manage API integrations. 
• Build and maintain relationships with partners. 
• Setup and continuous monitoring of integrations to ensure smooth operation. 

Quality Assurance: 

• Conduct regular quality checks to identify and correct errors in content such as inaccurate information, broken links, and missing images. 
• Ensure that content meets company standards and follows brand guidelines. 
• Collaborate with the marketing team to address any content-related issues or discrepancies. 

Optimization: 

• Optimize content for search engines to improve visibility and ranking on OTA platforms. 
• Monitor performance metrics and user feedback to identify opportunities for content improvement. 

Collaboration: 

• Coordinate with internal teams such as marketing and hotels to obtain accurate and up-to-date information and content. 
• Collaborate with external teams to troubleshoot technical issues related to content management systems and OTA platforms. 

Documentation and Reporting: 

• Maintain detailed documentation of content updates, revisions, and approvals. 
• Generate regular reports on content performance, including traffic trends, user engagement, and conversion rates. 
• Provide insights and recommendations for content optimization based on data analysis and market research. 

Administrative Assistance: 

• Assist the Revenue Administrator with daily administrative tasks as necessary.

Experience:

• Marketing or Business Administration Qualification
• 1 – 2 years of experience
• Previous experience in content management or the hospitality industry is preferred. 
• Strong attention to detail and excellent organisational skills. 
• Ability to multitask and prioritize tasks in a fast-paced environment. 
• Excellent written and verbal communication skills.
• Team player with a collaborative mindset and problem-solving abilities.