Revenue Manager

SUMMARY:
Role Overview
The Revenue Manager is responsible for maximising the hotel’s profitability through strategic pricing, inventory control, and demand forecasting. In a boutique luxury environment, the role also focuses heavily on personalised positioning, brand value, and guest segmentation.
Key Duties & Responsibilities

1. Revenue Strategy & Yield Management

• Develop and implement pricing strategies to maximise ADR (Average Daily Rate) and RevPAR (Revenue per Available Room).
• Analyse historical data, market trends, and competitor performance.
• Adjust rates dynamically based on demand, seasonality, and booking pace.
• Create and manage rate plans, packages, and promotions aligned with the hotel’s luxury positioning.

1. Distribution Channel Management

• Manage Online Travel Agents (OTAs) such as Booking.com and Expedia Group.
• Optimise the hotel’s presence on Global Distribution Systems (GDS) and direct booking channels.
• Monitor channel performance and commission structures.
• Ensure rate parity across all platforms.

1. Forecasting & Reporting

• Prepare daily, weekly, and monthly revenue forecasts.
• Monitor occupancy, pickup trends, and pace reports.
• Produce management reports with insights and recommendations.
• Track KPIs such as ADR, RevPAR, GOP (Gross Operating Profit), and occupancy.

1. Market Analysis & Competitor Benchmarking

• Conduct regular competitor analysis within the Hout Bay and greater Cape Town luxury market.
• Use benchmarking tools like STR Global reports.
• Identify market opportunities and adjust strategies accordingly.

1. Reservations & Front Office Collaboration

• Work closely with Reservations and Front Office teams to optimise conversions.
• Train staff on upselling techniques and rate integrity.
• Ensure correct inventory allocation and availability across systems.

1. Sales & Marketing Alignment

• Collaborate with Sales & Marketing to align promotions with revenue goals.
• Support digital marketing campaigns and special offers.
• Assist in managing the hotel website and booking engine performance.

1. Systems & Technology

• Manage Property Management Systems such as Opera PMS.
• Utilise revenue management systems (RMS) and channel managers.
• Ensure accurate data input and system optimisation.

1. Budgeting & Financial Performance

• Contribute to annual budgeting and financial planning.
• Monitor expenses related to distribution channels (commissions, marketing costs).
• Identify revenue growth opportunities and cost-saving measures.

POSITION INFO:
Minimum Qualifications

• Grade 12 (Matric) – essential
• Diploma or Degree in:
• Hospitality Management
• Business Administration
• Finance / Revenue Management

• Revenue Management Certification (e.g., HSMAI or similar)
• Advanced Excel / Data Analytics training
• Knowledge of RMS tools (e.g., IDeaS, Duetto advantageous)

• 3–5 years’ experience in revenue or reservations within a 4★ or 5★ hotel
• Boutique or luxury hotel experience highly preferred
• Strong understanding of the Cape Town tourism market

• Strong analytical and numerical ability
• Strategic thinking and commercial acumen
• Advanced Excel and data interpretation
• Attention to detail and accuracy
• Strong communication and collaboration skills
• Ability to work in a fast-paced, seasonal market