Revenue Management Controller (Debtors Supervisor)

SUMMARY:
Revenue Controller Jobs East London | Commercial Property Management | Accounts Receivable | Credit Control | Revenue Assurance

REVENUE CONTROLLER – COMMERCIAL PROPERTY MANAGEMENT

Location: East London, Eastern Cape, South Africa
Industry: Commercial Property | Mixed-Use Property | Property Management | Real Estate
Specialisation: Revenue Management | Accounts Receivable | Credit Control | Tenant Billing | Lease Administration

Protect Revenue. Drive Collections. Optimise Cash Flow. Lead High-Performing Teams.

Are you an experienced Revenue Controller, Accounts Receivable Manager or Credit Control Manager with a proven track record in commercial property finance, revenue management and leading high-performing collections teams?

An established Property Development and Property Management Company in East London is seeking a commercially astute, results-driven Revenue Controller to oversee revenue management, tenant billing, credit control and accounts receivable across a portfolio of high-value commercial and mixed-use properties.

This is an excellent leadership opportunity for a finance professional who understands that successful property revenue management goes beyond collecting outstanding rentals. It requires accurate tenant billing, lease compliance, effective revenue recoveries, strong credit control, revenue assurance and proactive cash flow management.

The successful candidate will lead the Accounts Receivable team and its Supervisors, drive collection performance, reduce debtor exposure and ensure the accuracy and integrity of all revenue streams across the property portfolio.

We are looking for someone who combines commercial property finance expertise, strong financial acumen, operational leadership and excellent tenant relationship management skills.

About the Role

As the Revenue Controller, you will take responsibility for the complete revenue and accounts receivable function across a portfolio of commercial and mixed-use properties.

You will oversee rental billing, municipal recoveries, operating cost recoveries, utility charges, parking income, turnover rental and other lease-related revenue, ensuring that all income is accurately billed and recovered in accordance with commercial lease agreements.

You will also manage the performance of the Accounts Receivable function, including credit control, debt collections, debtor reconciliations, arrears management and legal debt recovery processes.

Working closely with Property Managers, Leasing Teams, Finance, Legal and Executive Management, you will play a critical role in protecting property income, improving cash flow and strengthening financial controls.

POSITION INFO:
Key Responsibilities

Commercial Property Revenue Management & Revenue Assurance

• Oversee all revenue streams across the commercial and mixed-use property portfolio.
• Ensure accurate billing and recovery of rental income.
• Manage operating cost recoveries and municipal recoveries.
• Oversee utilities recoveries, parking income and turnover rental.
• Ensure all lease-related recoveries are accurately calculated and processed.
• Review and approve monthly tenant billing schedules.
• Identify potential revenue leakage, billing errors and under-recoveries.
• Ensure revenue is billed in accordance with commercial lease agreements.
• Monitor revenue performance and recommend opportunities for improvement.
• Maintain the accuracy and integrity of property revenue records.

• Review commercial lease agreements to ensure accurate rental and recovery charges.
• Monitor lease commencement dates, escalations, renewals and expiries.
• Ensure billing reflects approved lease amendments and contractual terms.
• Verify rental escalations and recovery schedules.
• Investigate discrepancies between lease agreements and tenant billing.
• Resolve complex lease-related billing disputes.
• Collaborate with Leasing and Property Management teams to ensure accurate tenant account information.
• Ensure compliance with lease agreements, company policies and applicable legislation.

• Take ownership of the accounts receivable and credit control function across the portfolio.
• Develop and implement effective debt collection and credit control strategies.
• Monitor large debtor books and high-value commercial tenant accounts.
• Drive collection performance and reduce overdue debtor balances.
• Analyse aged debtor reports and identify high-risk accounts.
• Implement corrective actions to improve collections and reduce debtor days.
• Monitor payment commitments and approve payment arrangements within delegated authority.
• Manage escalated tenant account queries and complex debtor reconciliations.
• Ensure accurate accounts receivable records and reporting.
• Support sustainable cash flow through proactive debtors management.

• Identify and manage high-risk tenant accounts.
• Monitor outstanding rentals and overdue recoveries.
• Negotiate payment arrangements with commercial tenants.
• Manage escalated collection matters and tenant disputes.
• Liaise with legal representatives regarding debt recovery, evictions and liquidations.
• Prepare supporting documentation and account files for legal action.
• Monitor bad debt provisions and recommend write-offs where appropriate.
• Ensure collection actions comply with internal policies and applicable legal requirements.
• Minimise debtor exposure and potential financial losses.

• Lead, mentor and manage the Accounts Receivable team and its Supervisors.
• Provide direction and support to ensure collection and revenue targets are achieved.
• Allocate workloads and monitor team performance.
• Drive accountability, accuracy and service excellence.
• Identify training and development requirements.
• Support recruitment, onboarding and development of Accounts Receivable staff.
• Promote collaboration between the Revenue, Finance, Leasing and Property Management departments.
• Build a high-performance culture focused on collections, revenue optimisation and continuous improvement.

• Establish and maintain professional relationships with commercial tenants.
• Manage relationships with high-value and strategic tenants.
• Resolve complex tenant billing queries and escalated disputes.
• Maintain effective communication regarding outstanding balances and payment arrangements.
• Support tenant retention through proactive account management.
• Work closely with Property Managers, Leasing Teams, Finance, Legal and Executive Management.
• Ensure professional and consistent communication across the property portfolio.

• Prepare accurate revenue and accounts receivable reports for executive management.
• Monitor collections performance and outstanding debtor balances.
• Prepare arrears reports, aged debtors analysis and collection forecasts.
• Report on debtor risks, bad debt exposure and anticipated payments.
• Analyse revenue trends and identify opportunities to improve recoveries.
• Monitor collection performance against agreed targets.
• Provide management with accurate financial information to support decision-making.
• Recommend strategies to improve cash flow and revenue performance.

• Review and improve accounts receivable, billing and collection processes.
• Identify opportunities for workflow automation and system improvements.
• Develop and maintain effective tenant onboarding and account administration procedures.
• Ensure customer master data is accurate and complete.
• Strengthen financial controls and revenue assurance processes.
• Maintain compliance with internal audit requirements and financial governance standards.
• Ensure accurate documentation and reporting across revenue and debtors functions.
• Promote operational efficiency and consistent application of company procedures.

• Bachelor's Degree, Diploma and/or relevant work experience in Accounting, Finance, Property Studies, Business Management or a related field.
• Minimum 3–5 years' experience in Credit Control, Revenue Management, Accounts Receivable, Finance or Commercial Property Finance.
• Minimum 3 years' supervisory or management experience.
• Proven experience managing large debtor books and high-value commercial tenant accounts.
• Strong understanding of commercial lease administration and tenant billing.
• Experience managing credit control, debt collections and arrears recovery.
• Experience supervising Accounts Receivable teams and managing performance.
• Strong financial reporting, reconciliation and analytical capabilities.
• Advanced Microsoft Excel skills.
• Experience using property management and accounting systems.
• Knowledge of Sage 300 or equivalent financial systems.
• Strong communication, negotiation and stakeholder management skills.

• Commercial Lease Administration
• Commercial Property Accounting
• Rental Income Management
• Revenue Assurance
• Revenue Recognition Principles
• Tenant Billing & Rental Escalations
• Operating Cost Recoveries
• Municipal Recoveries
• Utilities Recoveries
• Turnover Rental
• Parking Income
• Credit Risk Assessment
• Accounts Receivable Management
• Debtors Age Analysis
• Debt Recovery & Legal Collections
• Bad Debt Provisions & Write-Offs
• Financial Reconciliations
• Cash Flow Management
• Financial Reporting & Data Analysis
• Sage 300 & Property Management Systems

• Strong people leadership and team management.
• Excellent analytical and problem-solving skills.
• Exceptional accuracy and attention to detail.
• Strong financial and commercial acumen.
• Confident negotiation and conflict resolution.
• Ability to manage high-value commercial tenant relationships.
• Strong organisational and time-management skills.
• Professional communication and stakeholder engagement.
• Ability to manage multiple priorities and deadlines.
• A proactive approach to credit risk and revenue optimisation.
• High levels of integrity, accountability and professionalism.
• A results-driven approach to collections and cash flow improvement.

• Revenue Controller
• Property Revenue Controller
• Revenue Manager
• Property Revenue Manager
• Accounts Receivable Manager
• Credit Control Manager
• Debtors Manager
• Senior Credit Controller
• Credit Control Supervisor
• Accounts Receivable Supervisor
• Commercial Property Finance Manager
• Property Finance Controller
• Revenue Assurance Manager
• Collections Manager
• Rental Income Controller
• Property Accounts Manager

• Join an established business operating within commercial property development and management.
• Take ownership of revenue performance across a high-value property portfolio.
• Lead and develop an Accounts Receivable team and its Supervisors.
• Work closely with Property Management, Leasing, Finance, Legal and Executive Management.
• Drive measurable improvements in collections, cash flow and revenue assurance.
• Gain exposure to complex commercial leases, tenant recoveries and property revenue streams.
• Play a key role in improving financial controls, operational processes and revenue performance.
• Develop your leadership career within the property finance and real estate sector.