Retail Territory Manager

SUMMARY:
A leading global fuel company is seeking a results-driven Retail Territory Manager to manage and grow a dynamic retail portfolio based in Markman, Port Elizabeth.

You’ll be responsible for managing fuel retail sites, driving sales and profitability, maintaining SHEQ and brand standards, supporting retailers, overseeing fuel deliveries, and identifying new business opportunities within your territory.

POSITION INFO:
Key Accountabilities:
SHEQ:

• Adherence to the highest health, safety, security, environmental compliance:
• Safety Audits: Emergency response plans, first aiders/fire fighters trained staff at site level, flammable substance certificate, CCTV installed and operational.
• Safe Delivery process
• Submission and verification of Fuel stock reconciliations
• Incident reporting including product quality/contaminations to be done timeously and captured onto the incident management system and closed out.

• Regular (cycle over a 4-week period) on-site meeting with retailers and documented on a site call report.
• Regular (cycle over a 4-week period) on-site visits to improve the relationship with the retailers and monthly agenda to always include discussions to grow the business (sales) and SHEQ checks.

• To re-open temporary closed sites
• Managing non-performing retailers
• Managing legal issues with retailers with support from legal.
• Responsible for the P&L performance of your area.
• Meeting and exceeding sales targets
• Managing fuel deliveries and delivery procedures at site level, fuel orders and to increase load sizes to retailers.
• Manging sales forecast weekly, monthly and annually.
• Execution of Loyalty program
• Ensure rentals are paid timeously by retailers (leased sites)

• Ensure adherence to operational standards.
• Customer Service Training.
• Ensure adherence to brand standards

• Report and coordinate site maintenance that is the company responsibility to the maintenance manager and ensuring this is captured onto the maintenance tracker and closed out.
• A Record of Pump & Tank layouts for each site
• Asset verification of equipment owned by the company is updated and kept on file.

• Responsible for executing any marketing campaigns at site level and ensure retailers comply accordingly.

• Credit Risk management with retailers

• Renewal of contracts/agreements according to the financial criteria.
• Submission of one pager summary of proposed deal structure for business approval.

• Monthly submission of all paperwork to the admin support.

• 3+ years in retail, preferably within the fuel sectors
• Experience managing multi-site operations
• Strong people management skills
• Relationship building
• Good understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Health, Safety & Environmental awareness