Retail Supervisor

Recruiter:

Riseup Management

Job Ref:

DBN000118/Melo

Date posted:

Monday, August 17, 2026

Location:

Durban, South Africa

SUMMARY:
A leading client within the retail sector is seeking for an experienced and dedicated Retail Supervisor to join their team in Phoenix Industrial Park, Durban. The successful candidate will support the Senior Manager in overseeing daily retail operations, managing staff performance and ensuring efficient workflow within a fast-paced retail environment. The ideal candidate must have previous supervisory experience, strong leadership abilities, and knowledge of HR processes, IT systems, and payroll administration. The successful candidate will receive on-site training and guidance on specific job functions.

POSITION INFO:
Key Responsibilities:

Assist the Senior Manager with daily retail operations and staff management.
Supervise, guide and support employees to ensure productivity and performance standards are maintained.
Allocate duties and monitor completion of tasks.
Manage staff attendance, leave records and employee-related queries.
Assist with HR-related processes, including employee documentation and disciplinary matters.
Support payroll administration by ensuring accurate staff information and timesheets.
Provide assistance with IT systems and resolve basic system-related queries.
Train and mentor employees on operational procedures.
Ensure compliance with company policies and workplace standards.
Monitor customer service standards and operational efficiency.
Assist with stock control, merchandising, and store presentation.
Prepare reports and provide feedback to management.

Minimum Requirements:

Minimum 1-year supervisory experience, preferably within the retail sector.
Diploma or Degree in Human Resources Management or a related field (advantageous/essential).
Experience supervising and managing a team in a high-volume retail environment.
Knowledge of HR procedures, payroll processes, and basic IT systems.
Strong leadership and communication skills.
Ability to manage staff performance, attendance, and daily operations.
Good administrative and organisational skills.
Ability to work well under pressure in a fast-paced environment.

Additional Information:

The successful candidate will report directly to the Senior Manager.
Training and support will be provided on-site to ensure the candidate is fully equipped with the required job functions.

If you have strong supervisory experience and the ability to manage a retail team effectively, we would like to hear from you.

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