Retail Store Supervisor (Paarl)

Key Responsibilities

• Supervise the daily operations of the retail store.
• Lead, motivate, and coach the sales team to achieve individual and store sales targets.
• Deliver exceptional customer service and ensure a premium shopping experience.
• Drive sales through product knowledge, promotions, and customer engagement.
• Monitor staff performance and provide ongoing training and development.
• Assist with recruitment, onboarding, and scheduling of store staff.
• Ensure visual merchandising standards are maintained according to company guidelines.
• Manage stock control, stock takes, replenishment, and loss prevention.
• Handle customer queries and resolve complaints professionally.
• Monitor store housekeeping and ensure compliance with health and safety standards.
• Open and close the store in accordance with company procedures.
• Prepare daily sales reports and assist with administrative duties.
• Ensure company policies, procedures, and operational standards are adhered to at all times.

Minimum Requirements

• Grade 12 (Matric).
• Minimum 2–4 years' supervisory experience within a fashion, apparel, or branded retail environment.
• Proven experience leading and motivating a retail sales team.
• Strong sales-driven mindset with a passion for customer service.
• Excellent communication and interpersonal skills.
• Good numerical ability and administrative skills.
• Experience with POS systems and retail reporting.
• Ability to work retail trading hours, including weekends and public holidays.
• Well-groomed, professional, and fashion-conscious.
• Reliable transport to and from Paarl Mall.
• Must be available to start immediately.

Preferred Requirements

• Previous experience working for a national fashion or apparel retailer.
• Knowledge of visual merchandising principles.
• Experience with stock management and shrinkage control.

Key Competencies

• Leadership and people management
• Sales and target-driven
• Customer service excellence
• Planning and organising
• Problem-solving
• Decision-making
• Attention to detail
• Time management
• Commercial awareness
• Teamwork
• Integrity and accountability
• Adaptability and resilience

Ideal Candidate Profile