Retail Store Manager

SUMMARY:
Retail Stores Manager

POSITION INFO:

Reputable craft hand-made ice cream store in Somerset West is looking for a professional Duty Manager with retail experience to join their team

Operational Oversight, Manage daily operations of both stores, ensuring consistency in processes and efficiency, Maintain cleanliness and proper organization, ensuring compliance with health and safety standards,

Oversee the security of both locations and ensure adherence to safety regulations, Staff Management, Supervise and train new and existing employees to maintain high standards of customer service, Address employee performance issues and facilitate regular check-ins to gauge satisfaction and development,

Handle escalated customer complaints and resolve issues to ensure satisfaction, Monitor service quality and implement strategies to improve the customer experience, Keep track of inventory levels and coordinate with factory for weekly orders

Communicate regularly with senior management to stay aligned with company procedures and objectives, Ensure that any changes or updates to procedures are communicated effectively to all team members, Maintenance and Compliance Ensure all equipment is functioning properly and handle repairs as necessary

Reporting and Documentation, maintain accurate reports of daily operations, employee performance, Daily Reports NB. all reports to be communicated via applicable store Slack Channel Inventory Daily Stock count - accountable for counting stock and correctly filling in the stock sheet

Responsible for capturing the correct stock count entries onto Market Man Time Keeping Use of Roubler for creating appropriate staffing solutions. Roubler time shift approvals (done daily). Notes per shift for any under or overtime on Roubler. Discrepancies in time keeping reported on daily report to Senior Manager. Roster changes communicated to Senior Manager for approval and updating on Roubler. Filing of Employee documents such as sick notes. Communication of employee documents with Senior Manager and/or HR. Manual TimeSheet completed for payrun discrepancies backup. Fair short shifting as required if trade is slow, with records to prove that the short shifting is done fairly and without prejustice. Incident Reports Anything outside of the usual- including but not limited to contractor visits, employee issues, upset customers, breakages, etc.

Loadshedding report- including what time was loadshedding and tasks performed during load shedding hours. Inventory and upselling during this time. Cake orders Daily communication report including : orders received from factory orders in stock (not yet collected) orders collected by customer with date and time Uber Eats and Mr D Daily update menu availability - if less than 3 tubs in stock then mark unavailable.

Ensure devices are charged and able to accept orders during load shedding. Immediately escalate to the appropriate service agent (Mr D / UberEats) when delivery providers are offline, or unable to accept orders. Ensure orders are accurately rung up, correctly picked / packaged and handed over to drivers timeously. Loyalty Program Staff training on how to encourage customers to use the loyalty program. Loyalty program to evolve- input on the store level encouraged to ensure the loyalty program’s success.

Discount Reports Discount reports - Waffle Wednesday reporting as opening stock, closing stock and summary of sales. Communications Communication from Senior Management via Slack (via respective shop slack channel) must be passed down to all employees. Weekly Reports Suggestions on improving customer experiences, staff morale and issues in store.

Should these duties be completed to management satisfaction for a period of 3 months, a consideration in change of contract will apply with terms to be discussed