Retail Shopping Centre Manager – Pilanesberg

SUMMARY:

Job Purpose

Key Responsibilities

• Oversee daily operations, building management, and facilities maintenance.
• Manage repairs, revamps, tenant installations, inspections, and general building administration.
• Ensure compliance with statutory requirements, including the Occupational Health and Safety Act.
• Implement and maintain service level agreements (SLAs) with vendors and contractors.

• Develop and execute vacancy and marketing plans, including tenant mix strategies.
• Negotiate lease agreements and renewals within mandate and approval frameworks.
• Ensure tenant installations are completed to specification and within agreed timelines.
• Retain and attract tenants to secure a sustainable income stream.
• Build and maintain mutually beneficial relationships with tenants, ensuring high levels of satisfaction.

• Provide inputs into income and expense budgets.
• Monitor actual income against budget, follow up on outstanding rentals, and implement corrective measures.
• Oversee expense control and ensure financial performance targets are achieved.
• Collaborate with Finance on preparation of management packs and reporting.

• Lead, train, and develop centre staff.
• Drive a performance-driven culture aligned with company values.
• Communicate effectively with tenants, service providers, brokers, and stakeholders.
• Act as brand ambassador for the centre and ensure a professional image is maintained.

POSITION INFO:

Minimum Requirements

• Matric (Grade 12).
• Valid Fidelity Fund Certificate in line with PPRA legislation (non-negotiable).
• 3–5 years’ experience in retail shopping centre/property management.
• Proven track record in operations management, leasing, and tenant relations.

Additional Skills & Competencies

• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience with business systems such as SAP and MDA.
• Strong understanding of lease conditions, budgeting, and reporting.
• Contract and SLA management skills.
• Knowledge of statutory requirements and compliance.
• Strong communication skills (verbal and written).
• Numerical and analytical ability.
• Awareness of quality standards and property market trends.