Retail Shop Manager (FMCG)

SUMMARY:
Retail Shop Manager needed in Durbanville Cape Town.  The successful incumbent will have a minimum of 3 year's retail Management experience (food manufacturing /grocery section preferred).  Own reliable transport and willingness to work shifts is essential.

POSITION INFO:
Qualifications & Experience

• Minimum 3–5 years retail management experience (FMCG or grocery sector preferred).
• Strong knowledge of stock management and store operations.
• Proven track record in staff management and labour law compliance.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in MS Office & Excel; Sigma knowledge will be an advantage.
• Willingness to work shifts and weekends as required.
• Must have own reliable transport to ensure punctuality and flexibility.

• Hands-on, adaptable, and able to work in a fast-paced environment.
• Strong financial acumen with ability to manage budgets and control costs.
• Customer-focused mindset with a passion for retail excellence.
• Ability to balance operational detail with strategic oversight.

• Store Operations Management
• Oversee daily operations of the retail store, ensuring smooth functioning across departments.
• Manage stock control, receiving processes, and compliance with company policies.
• Ensure adherence to labour law, health & safety, and operational standards.
• Staff Leadership
• Supervise, train, and motivate staff to achieve sales and service targets.
• Conduct performance reviews, manage disciplinary procedures, and maintain staff morale.
• Prepare and manage staff schedules to optimize productivity and control labour costs.
• Financial & Sales Performance
• Monitor turnover, gross profit, and shrinkage, ensuring targets are met.
• Implement promotions, merchandising strategies, and customer engagement initiatives.
• Prepare weekly and monthly reports for senior management.
• Customer Service Excellence
• Maintain high standards of customer service and resolve complaints effectively.
• Build strong relationships with the local community and suppliers.