Retail Sales Consultant

SUMMARY:
We are recruiting on behalf of our client for a Retail Sales Consultant based in Maitland, Cape Town. The ideal candidate will have 3+ years’ experience in internal sales or customer service, along with 3+ years’ retail or shop floor experience in a similar industry. Matric is essential, and applicants must have a clear credit record and be proficient in MS Office. If you are passionate about retail and delivering exceptional customer service, we would love to hear from you.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Sales / Retail
BASIC SALARY              :           R8000.00 – R9000.00
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

• Matric (essential)
• Minimum 3+ years’ internal sales and/or customer service experience
• Minimum 3+ years’ retail/shop floor experience within a similar industry
• Clear credit record
• Demonstrated ability to deliver results / proven track record in retail sales
• Self-motivated, proactive, independent worker and a strong team player
• Well-groomed appearance
• Displays pride in themselves and their work
• Effective communication skills
• Excellent customer service, care, and problem-solving abilities
• Good planning, organizing, and time management skills
• Neat and tidy
• Friendly and helpful disposition with a positive attitude
• Good administrative skills – accurate and detail-oriented
• Proficient in MS Word, Email, and Internet use

• Maintain and grow the retail team budget by offering customers what they require, up-selling, and cross-selling.
• Encourage customers to complete the customer information form for our database.

• Be proactive in assisting walk-in customers.
• Take phone orders professionally and ensure that the order is ready for the customer as agreed.
• Meet, greet, and assist customers.
• Offer customers the products they want.
• Suggest additional products that complement the products being purchased.
• If the required product is not in stock, find and offer an alternative product.

• Ensure products are neat and tidy, on the correct shelf, hook, or in the correct container/position.
• Keep all surface areas in the responsible workstation clean.
• Maintain a high standard of overall condition and appearance of the workstation.
• Keep the workstation neat and tidy at all times.
• Ensure all products are returned to their correct places after serving a customer.
• Keep the sample rail up to date.

• Order and update stock daily, as required.
• Conduct stock takes on request.
• Inform the Retail Supervisor of low stock or empty bin cards by noting it in the supplied book.
• Notify the Retail Supervisor of any items requested by customers that are not kept in stock.

• Ensure pricing and codes are visible at all times.
• Arrange and merchandise products.
• Update prices and codes on a daily/weekly basis.
• Arrange existing and new products in the responsible workstation.
• Perform quality checks regarding meterage and condition of fabric entering the store.

• Follow correct company procedures for all responsibilities, as per the company policies and procedures.
• Process orders.
• Handle credits.
• Process refunds.
• Manage stock requests.

• Monday to Friday: 08:15 – 16:45
• Saturday: 08:30 – 13:00