Retail Manager

SUMMARY:
Position is based in Qatar, where you will manage the food retail outlet where food and beverage products are sold directly to consumers for personal or household consumption

POSITION INFO:

• Degree/Diploma in Hospitality Management, Business Administration or a related field
• Minimum of 8 years proven experience in retail or catering management
• Solid understanding of food safety and hygiene standards
• Proficient in POS systems, Microsoft Office Suite and basic financial reporting
• Food Safety Certification or relevant hospitality qualification

DUTIES 

• Oversee day-to-day operations of all catering retail outlets to ensure consistency, quality and compliance
• Lead, manage and motivate on-site teams including Supervisors, Catering Assistants and Service staff
• Monitor KPI''s and financial performance, including sales targets, cost control and labor efficiency
• Develop promotional strategies to drive retail sales and customer engagement
• Collaborate with Marketing and Operations teams to develop and implement catering menus and retail offerings
• Assist in marketing initiatives for catering services, leveraging social media and community engagement to attract new clients
• Monitor and analyze sales performance metrics, adjusting strategies to meet and exceed financial targets and operational goals
• Manage and schedule catering staff, including onboarding, training and performance management
• Monitor inventory levels and coordinate with suppliers to ensure timely procurement of food, beverages and retail items
• Analyze sales and financial performance, preparing reports and implementing strategies to increase profitability
• Handle customer inquiries, complaints and feedback in a professional and timely manner
• Cultivate and maintain relationships with clients, addressing their needs and feedback to enhance customer satisfaction and loyalty
• Prepare and present regular operational reports and strategic recommendations to Senior leadership
• Work with Chefs and Culinary teams to ensure menus are up-to-date, cost-effective and aligned with customer preferences
• Coordinate logistics for events, including venue selection, setup and execution, ensuring a flawless experience for clients