Retail Branch Manger

SUMMARY:
Retail Branch Manager - AA/EE Candidate

Location: George, Western Cape
A leading national retail company is seeking an experienced and driven Retail Branch Manager to lead operations at its George branch. This role requires a dynamic leader with strong retail management experience, a passion for customer service excellence, and the ability to drive team performance while ensuring operational efficiency.

Key Competencies

• High levels of energy, motivation, and drive
• Strong people management and ethical leadership skills
• Ability to execute quickly and effectively
• Excellent attention to detail
• Strong organizational and time management abilities
• Sound business and financial acumen

POSITION INFO:

Key Responsibilities

• Deliver and maintain exceptional customer service standards
• Lead, manage, and motivate the store team to achieve performance targets
• Oversee training and development of staff to build a high-performing team
• Drive community engagement and brand presence within the local area
• Ensure financial performance through effective cost control and sales growth
• Manage administrative functions and reporting
• Maintain store presentation and merchandising standards
• Demonstrate a strong merchant mindset to optimize product offering and sales opportunities
• Ensure the protection of company assets and adherence to operational policies

Minimum Requirements

• Minimum 5 years’ in-store retail sales experience
• Minimum 3 years’ Store/Branch Management experience
• Grade 12 or equivalent qualification
• Proven track record in shrinkage control, expense management, budgeting, and customer service delivery
• IR experience will be advantageous
• Experience managing a team of approximately 20–25 staff members
• Computer literate (Outlook, MS Word, Excel) with strong numerical skills and exposure to reporting tools such as Power BI
• Strong verbal and written communication skills
• Target-driven with strong leadership abilities
• Valid driver’s licence