Retail Branch Manager

SUMMARY:
A well-established paint manufacturer is looking for the services of a Retail Branch Manager at their Randburg branch (retail paint store).The Branch Manager is responsible for the daily operation and overall performance of the retail paint store.

POSITION INFO:

Requirements:

• Matric essential.
• Own transport essential.
• Must reside within close proximity to the store (i.e Randburg and immediate surrounds.).
• Strong sales ability and sales experience.
• Demonstrable sales track record essential. Must be comfortable with telephonic sales.
• Retail experience beneficial.
• Paint / coatings experience beneficial, but not essential.
• Strong personality and self-driven.
• Mature and responsible demeanor.
• IT literate
• Fluent in Afrikaans and English
• Excellent verbal and written communication skills.
• Ability to work independently and as a team player.
• High degree of professionalism and conduct at all times.
• Friendly demeanor and interpersonal skills (time managements, assertiveness, and conflict resolution).
• Figure and admin orientated.
• Organised and thorough.
• Sales and profit driven.
• Excellent customer service orientation.

Duties and Responsibilities:

Sales

• Assumes full responsibility for the sales performance of the store.
• Assume full responsibility for own performance and the achievement of store KPA’s.
• Meet and exceed monthly, quarterly and annual sales and financial targets and any additional targets which may be set by the company from time to time.
• Identify new sales opportunities and increase the number and depth of active accounts. Generate new business and rejuvenate lost business.
• Acquire referrals.
• Ensure that the maximum number of product lines are sold.
• Upsell and cross sell to drive revenue.
• Grow the store’s active customer base.
• Submit detailed daily call reports on customer interactions for capturing within the SAP CRM.
• Actively manage CRM customer data (for accuracy and completeness within CRM) and customer quotations on a proactive basis.
• Ensure that the lead pipeline is effectively managed and of adequate size in order to meet sales objectives.
• Identify new sales opportunities and increase the number and depth of active accounts. Generate new business and rejuvenate lost business.
• Ensure that all product sample requests are approved as per procedure and that in-situ trials are conducted. Drive and control the conversion of trials to sales on a weekly basis.
• Ensure that all new business quotations and opportunities are actively and speedily followed up on and closed.
• Pro-active telephonic and face to face contact with customers where necessary.
• Control discounts and ensure adherence to discount mandate and policy.
• Establish productive, professional relationships with customers ensuring customer retention and customer satisfaction
• Ensure fully equipped with exemplary and detailed product/technical knowledge.

Operational

• Assumes full responsibility for the running, management and performance of the store, encompassing all the activities required for such purposes.
• Ensure that store trading hours are adhered to.
• Controlling expenses in line with the budget.
• Full understanding of the company’s relevant processes, procedures and policies and ensuring full compliance of the stores thereto.
• Assumes full responsibility for ensuring performance in line with the level required by the job/role description.
• Ensure that all customer complaints are immediately logged within the complaint procedure and retain ownership of the complaint until fully resolved.
• Assist finance in resolving specific account payment issues as required.
• Roll out, control, coordinate and finalise colour database issues (e.g. price updates, database updates etc).
• Assumes full responsibility for the management of any additional retail store staff.
• Ensure that job responsibilities are executed effectively, efficiently and professionally. Each staff member must operate at the level required by their job.

• Assumes full responsibility for exemplary housekeeping of the branch.
• Ensure the effective and efficient daily running of the stores encompassing all the activities required for such purposes. This includes daily cash-ups, daily ordering via MRP, stock optimization, stock takes, stock rotation etc within company policy / procedures.
• Ensure that store P&L objectives are met and exceeded.
• Ensure ethical, honest and professional business dealings with all customers.
• Full responsibility for stock control, management and any potential losses.
• Manage stock and stock losses and ensure that stores order via MRP daily (ensuring that MRP is used in accordance with company policy).
• Responsible for the execution of in-store stock takes (daily via MRP and monthly).
• Ensure that all additional store staff are effectively trained (product knowledge, technical knowledge, customer service, retail best practices etc)
• Managing, leading, motivating and training staff.
• Use emotional intelligence to maintain a good working environment.
• Executing in-store merchandise strategy and standards.
• Ensure standards for quality, customer service and health and safety are met.
• Security / asset control.
• Ensuring that orders are completed and delivered as required.
• Custodian for store maintenance, store equipment, furniture, fixtures and fittings.
• Resolution of ad-hoc customer queries.
• Ensure that daily sales revenue is reconciled and safely banked in line with company procedures.
• Tinting machine operation and calibration. Ensure colour consistency, repeatability and colour administration across the board.
• Full responsibility for ensuring that no product is supplied without payment or an active and up to date account.

Other

• Ensure that all tasks and activities are carried out effectively and efficiently, with a sense of urgency, attention to detail and professionalism.
• Ensure that deadlines are met.
• Take ownership of identified problems/ issues ensuring that identified problems are effectively resolved and close-off (“not passing the buck”).
• Carry out and complete any additional task as requested by senior management from time to time.
• Ensure that senior management decisions are fully supported and implemented.
• On board the “Characteristics of an A-team” and company culture change direction.

NB! This job is now closed. You can apply for other jobs by uploading your CV.