SUMMARY:
Retail Branch Manager Empangeni, Zululand
POSITION INFO:
Lead and Manage Staff • Planning, organising and delegating work activities • Apply appropriate leadership styles to influence others to achieve organisational goals • Arrange training and development interventions in accordance with training needs identified of the individual, team and branch. • Performing HR practices in accordance with systems, policies, procedures and legal requirements. • Create a positive working environment. • Meet with staff on a regular basis with regards to branch goals, objectives and priorities. • Ensure staff adheres to established organisational policies and procedures. • Ensure staff perform their various duties accurately and efficiently • Monitor and assess staff • Manage Payspace records for various leave types
Manage Customer Service Standards • Maintain a high level of customer service standards. • Monitor/implement a customer feedback system, to control and monitor customer service delivery. • Evaluate customer feedback and implement changes to improve service delivery. • Equip sales staff with the necessary training and resources, to provide effective service delivery to customers. • Constantly communicate any change that could impact on customer service delivery
Manage Communication in the Workplace • Facilitate a smooth, transparent internal branch communication process. • Recognise and utilise all available methods of communication, as appropriate to the nature of the query. • Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.
Manage Inventory Control • Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage. • Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch. • Monitor the movement of stock into and out of retail outlet. • Monitor the flow of daily stock transactions and documentation. • Manage the levels of buyouts • Authorise all stock related journals. • Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding • Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc • Manage and implement company policies, systems and procedures for stock-take.
Manage Sales Performance • Compile and propose sales budget for coming year • Analyse branch sales performance against approved budgetary requirements • Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch • Perform business calculations • Manage store pricing policies. Continuously keep abreast of competitor pricing 1
Manage all Financial and Operational Aspects of Branch • Analyse records of sales figures and financial transactions • Manage and replenish cash floats for point of sale. • Monitor and secure cash up procedures. • Accurately record all forms of payments received on master cash up summary form. • Reconcile/balance all takings received against till cash up summary and cash up register • Run and verify POS transaction reports • Accurately completing deposit slips for payments received. • Banking of all payments received and emailing deposit slips to relevant parties. • Controlling and reconciling petty cash expenses. • Monitor all COD transactions and payments • Authorise and process cash refunds for COD customers • Resolve and report any discrepancies relating to payments or cash received to relevant parties • Evaluate financial income statements against reporting requirements • Running and distributing of daily, weekly and monthly reports to relevant person(s) • Verify and reconcile transactions to corresponding report. • Managing queries promptly and as per organisation policy and procedure. • Follow-up and monitor outstanding payments and transactions
Loss Control and Security • Follow-up and verify stock deficiency reports daily • Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure • Verify credit note against GRNs, and credit notes against daily sales journal • Monitor overall branch security • Ensure high value items are stored in a secure location • Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures. • Monitor stock handling processes
General Admin • Ensure all filing is accurately filed and kept up to date • Update variety of daily/monthly/quarterly spreadsheets. • Email various documents to customers, suppliers, departments or branches. • Update and print shelf edge labels. • Monitor and control all pre-numbered books/documentation in the branch.
Health and Safety • Report non adherence to OSH Act to health and safety rep and senior management • Implement health and safety policies and procedures within the branch • Ensure safety of all company assets • Minimise threat to customers, staff and stock.
Manage Merchandise and Housekeeping • Implement and maintain Company merchandising principles and policies • Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment. • Ensure housekeeping standards are maintained at all times •
Manage stock storage conditions and procedures. • Ensure that store is kept neat and tidy at all times • Plan and manage store advertising and promotion • Visual displays are maintained as per promotion strategy • Identify slow sellers and take action to reduce prices or set promotion where necessary • Accurate implementation of planograms
Manage Stock Take • Run all pre stock take reports • Reports include – stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report • Process/complete all outstanding documentation. • Prepare store for stock take. • Count stock and record quantities onto scanner. 2
Accountability and Responsibility • Be accountable and take responsibility for all activities, assets and overall performance of the branch • Ensure that staff are held accountable for their actions or lack thereof
General • Manage and secure all company assets • Executing regional instructions efficiently and timeously • Using a hands on approach/ management style to work with staff on a daily basis • General maintenance of the branch • Ensure that all deadlines for execution of tasks from the regional/ national head office are adhered to.
Critical skills: • Problem Solving and Decision Making. • Planning. • Delegation. • Meeting Management. • Critical thinking • Valid Driver’s License (Code 08) is essential • Conflict Management skills • Proficient in MS Office with excellent computer skills knowledge. • Must have good telephone skills. • Excellent customer service skills. • Ability to listen and interpret information accurately. • Planning and organising skills • Numerical Skills • Good Communication Skills are essential; person must be well spoken and fluent in English. • Selling skills • A pleasant and controlled manner of dealing with people at all times. • An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.
Knowledge: • Stock product knowledge • Price list knowledge • Know how to enquire on Axapta system • Know company policy with regards to customer services. • Product and pricing knowledge. • Knows the services the company has to offer. • Knows general operation of the company.
Qualifications and Experience • At least 5 years retail sales experience, with a proven track record in exceeding targets • Relevant Retail, Sales or Management qualification would be an advantage • Own transport is essential • Valid Driver’s Licence
