Restaurant/Bakery Supervisor – Cape Town CBD

SUMMARY:
Have you worked in a restaurant understanding customer service, overseeing daily operations, management of stock control and development of staff, leading the establishment to be successful?
 
A well-established bakery in Cape Town is seeking an individual that understands the need for the best service for customers, can manage people and grow with their establishment.

POSITION INFO:
REQUIREMENTS

• Matric, or related qualification
• Relevant qualifications in hospitality, restaurant management or operations – advantageous
• A minimum of 3-5 years of experience in a management or supervisory role in the food service industry
• Proven ability to lead and motivate a diverse team in a customer-facing environment
• Excellent organisational and planning skills, with a demonstrated ability to manage schedules and meet service timelines
• Strong communication and interpersonal skills, particularly in customer interaction
• Ability to solve problems and make sound decisions
• Flexible and adaptable to changing needs and priorities

• Schedule staff shifts and ensure coverage
• Plan operations based on forecasts
• Coordinate stock orders and maintenance
• Maintain high product, presentation, and service standards
• Enforce hygiene, food safety, and SHEQ compliance
• Manage customer feedback and complaints
• Oversee smooth daily operations
• Analyse sales, stock usage, wastage and costs
• Control food and labour costs; manage budgets
• Identify issues and implement improvements
• Liaise with Finance, HR and suppliers
• Supervise, motivate and manage staff
• Delegate tasks and conduct performance reviews
• Lead hiring and team meetings
• Identify training needs and train staff
• Ensure ongoing compliance with standards
• Monitor stock levels, ordering, and storage
• Conduct regular stock takes and maintain accurate records
• Liaise with Finance, HR, and suppliers