Restaurant Supervisor – CBD

SUMMARY:
Do you enjoy creating great customer experiences while keeping day-to-day operations running smoothly? Are you a vibey, energetic leader who thrives in a fast-paced restaurant environment? 

A well-established restaurant in Cape Town is looking for someone who brings strong customer service skills, can confidently oversee daily operations, manage stock control, and support staff development. The ideal candidate is hands-on, people-focused, and eager to grow with a dynamic team.

POSITION INFO:
REQUIREMENTS

• Matric, or related qualification
• Relevant qualifications in hospitality, restaurant management or operations – advantageous
• A minimum of 3-5 years of experience in a management or supervisory role in the food service industry
• Proven ability to lead and motivate a diverse team in a customer-facing environment
• Excellent organisational and planning skills, with a demonstrated ability to manage schedules and meet service timelines
• Strong communication and interpersonal skills, particularly in customer interaction
• Ability to solve problems and make sound decisions
• Flexible and adaptable to changing needs and priorities

• Schedule staff shifts and ensure coverage
• Plan operations based on forecasts
• Coordinate stock orders and maintenance
• Maintain high product, presentation, and service standards
• Enforce hygiene, food safety, and SHEQ compliance
• Manage customer feedback and complaints
• Oversee smooth daily operations
• Analyse sales, stock usage, wastage and costs
• Control food and labour costs; manage budgets
• Identify issues and implement improvements
• Liaise with Finance, HR and suppliers
• Supervise, motivate and manage staff
• Delegate tasks and conduct performance reviews
• Lead hiring and team meetings
• Identify training needs and train staff
• Ensure ongoing compliance with standards
• Monitor stock levels, ordering, and storage
• Conduct regular stock takes and maintain accurate records
• Liaise with Finance, HR, and suppliers