Restaurant Service Supervisor

SUMMARY:
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POSITION INFO:

Restaurant Service Supervisor

This role forms part of the Food & Beverage team at Camps Bay Retreat, within the Village n Life hospitality group, based in Camps Bay, Cape Town.

The role

As Restaurant Service Supervisor, you'll take responsibility for the smooth running of daily service at Bella's Restaurant, ensuring guests receive attentive, professional service in keeping with the character of Camps Bay Retreat.

We're looking for an experienced hospitality professional who enjoys being on the restaurant floor, leading a service team and building relationships with guests. You'll need a strong understanding of restaurant operations, good attention to detail and the confidence to take charge of a shift.

Reporting to the Host Manager, you'll oversee service across breakfast, lunch and dinner, coordinate with the kitchen and Reception teams and support the operational controls that keep the restaurant running efficiently.

Key responsibilities

Supervise daily restaurant service across breakfast, lunch and dinner

Lead shift briefings, allocate duties and ensure the restaurant is prepared for each service

Maintain restaurant presentation, table settings, staff grooming and service standards

Welcome guests, manage reservations through Dineplan and attend to special requests

Build relationships with resident guests and recognise returning visitors

Coordinate with the kitchen and Reception teams to ensure efficient service and communication

Train and coach team members on service standards, menu knowledge and guest interaction

Assist with staff rosters, attendance monitoring, training records and shift handovers

Ensure accurate billing, POS transactions, cash-ups and daily reconciliations

Assist with stock control, stock takes, beverage variances and wastage monitoring

Support restaurant sales through knowledgeable menu recommendations and promotion of current offerings

Coordinate restaurant service for Day Retreats, special occasions and private dining arrangements

Ensure compliance with hygiene, food safety and health and safety requirements

Report maintenance concerns and ensure adherence to restaurant operating procedures

What we're looking for

Grade 12 or equivalent; a hospitality qualification will be advantageous

Minimum two years' restaurant service experience within a hotel environment, including supervisory or senior waiter responsibilities

Sound knowledge of restaurant service standards, food and beverage operations and guest relations

Proven ability to lead a service team and maintain standards during busy periods

Good food, wine and beverage knowledge

Experience with restaurant POS systems, cash-ups and basic stock controls

Confident communication skills and the ability to handle guest concerns professionally

Good organisational skills, attention to detail and a hands-on approach to problem-solving

Computer literacy, with Opera experience advantageous

Willingness to work shifts, including weekends and public holidays

What we offer

A hands-on supervisory position at Bella's Restaurant, Camps Bay Retreat

Career development and training opportunities within Village n Life

Staff accommodation options, subject to availability

Remuneration aligned with experience and responsibilities

If you have not heard from us within two weeks, please consider your application unsuccessful. We appreciate your interest and thank you for taking the time to apply.

Job Locations: Camps Bay

Job Categories: Food & Beverage

Job Types: Full-time

Experience Levels: Mid-level

Job Properties: Camps Bay Retreat