Restaurant Manager (QSR)

SUMMARY:
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POSITION INFO:

We are looking for experienced Restaurant Managers and Assistant Restaurant Managers to be placed countrywide.

MAIN PURPOSE OF THE ROLE

• The Restaurant Manager is responsible for the overall leadership, operational performance, profitability, customer experience, and people management of the restaurant.
• The role is accountable for driving operational excellence, achieving sales and profit targets, building high-performing teams, and ensuring that all company brand standards and customer service expectations are consistently executed.
• The Restaurant Manager is expected to lead from the front by creating a culture of accountability, operational discipline, teamwork, and exceptional customer experience.

2. REQUIREMENTS OF THE ROLE

• Grade 12 / Matric
• Relevant tertiary qualification advantageous
• Minimum 3–5 years restaurant or QSR management experience
• Proven leadership experience within a high-volume food service environment
• Computer literacy in Microsoft Word, Excel, Outlook, and POS systems
• Strong financial and operational acumen

3. KEY RESPONSIBILITIES

• Ensure the restaurant operates according to SOPs and operational standards
• Maintain excellent food quality, hygiene, cleanliness, and customer service standards
• Drive restaurant profitability and achievement of financial targets
• Manage food cost, labour cost, wastage, and controllable expenses
• Recruit, train, coach, and develop restaurant team members and supervisors
• Drive a high-performance culture within the restaurant
• Handle customer complaints effectively and professionally
• Execute sales and marketing initiatives effectively
• Ensure compliance with company policies, procedures, and legislation

4. CORE COMPETENCIES

• Leadership and team development
• Operational execution
• Financial management
• Performance management
• Customer service orientation

TO BE NOTED: We are also looking for Assistant Restaurant Managers