Restaurant Manager

SUMMARY:
Job Overview:
The Restaurant Manager is responsible for overseeing the daily operations of the hotel’s restaurant, ensuring exceptional guest service, efficient operations, and profitability. This role focuses on maintaining high service standards, managing staff, and creating a memorable dining experience aligned with the boutique hotel’s brand and guest expectations.
Key Responsibilities:
Oversee all front-of-house restaurant operations to ensure smooth service delivery
Manage, train, and supervise restaurant staff to maintain high performance standards
Ensure exceptional guest service and handle guest queries, complaints, and feedback professionally
Coordinate with the kitchen team to ensure timely and accurate food service
Maintain high standards of cleanliness, hygiene, and presentation in all restaurant areas
Monitor stock levels, place orders, and manage supplier relationships
Control operational costs, including labour and stock, to meet budget targets
Develop and implement service standards and standard operating procedures
Assist in menu planning, promotions, and special events
Manage reservations, seating plans, and table turnover efficiently
Ensure compliance with health, safety, and licensing regulations
Prepare reports on sales, staff performance, and operational efficiency
Drive revenue through upselling, promotions, and excellent guest engagement

POSITION INFO:
Minimum Requirements:
Diploma or degree in Hospitality Management or a related field
Proven experience as a Restaurant Manager or similar role (preferably in a boutique or luxury hotel environment)
Strong leadership and team management skills
Excellent knowledge of food and beverage service standards
Financial understanding of budgeting, cost control, and revenue management
Ability to work under pressure in a fast-paced environment
Flexibility to work shifts, weekends, and public holidays
Preferred Skills & Competencies:
Excellent communication and interpersonal skills
Strong customer service orientation
Attention to detail and high standards of presentation
Problem-solving and decision-making abilities
Strong organisational and time-management skills
Knowledge of POS systems and restaurant management software
Ability to motivate and develop a team
Reporting To:
Food & Beverage Manager / General Manager
Work Environment:
Fast-paced boutique hotel restaurant requiring a hands-on approach, attention to detail, and a strong focus on guest satisfaction.