Restaurant Manager

SUMMARY:
World renowned 5* Wine Estate close to Franschhoek is looking for a Restaurant Manager for their onsite casual dining Restaurant.
 
The successful candidate will be responsible for leading the team by example, ensuring they are trained in all aspects of food and beverage service and are equipped with the necessary tools to delivery exceptional service to guests.
 
This position reports to the Food and Beverage Manager.

POSITION INFO:
Duties:
 
Training, development and leadership of the team, and ensuring the team have excellent product knowledge.
Guest satisfaction in all aspects of food & beverage service.
Liaising and hosting of guests, ensuring that all their requests are met, and feedback is addressed appropriately.
Achievement of budgets and cost controls without negatively impacting the guest experience.
Proactivity in maximising sales and revenue and generating new service ideas and products in line with current trends.
Maintaining the highest level of hygiene as per Company standards.
Completion of all restaurant-related admin and reports.
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
At least 2 to 4 years of management experience within a high-end restaurant / hotel
Budgeting, procurement and cost control.
Strong background in customer service.
Excellent wine knowledge.
Strong training / coaching background.
Results and standards orientated.
Works with passion, pride, and ambition.
Proactive
Committed to service excellence & guest satisfaction
Flexible manner with the ability to respond and adapt to situations.
A team player with the ability to work independently.
Excellent organisational and administrative skills.
Structured and organised approach.
Works well under pressure and naturally goes the extra mile.
Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.   
Upselling / coaching skills.
Practical, hands-on approach and leads by example.
Ability to host and comfortably engage with guests.
Excellent communication skills
Excellent observation skills / attention to detail.