Restaurant Floor Supervisor

SUMMARY:
Our client is seeking a dedicated and experienced Restaurant Floor Supervisor to support the daily operations of our food and beverage outlets, ensuring an exceptional guest experience. You will play key part in maintaining high standards of service and operational efficiency.

POSITION INFO:
Duties And Responsibilities:

Apart from the mentioned essential job functions, the requirements in this role may need to fulfill a variety of additional responsibilities. Attend from time-to-time meetings such as managers meeting, department meetings, staff meetings.

• Participate in community public relations for the restaurant and the hotel.
• Recruit, train, and supervise restaurant staff.
• Create and maintain staff schedules, ensuring adequate coverage during peak hours.
• Good knowledge and use of software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Address customer concerns or complaints promptly and professionally.
• Monitor and maintain service standards to exceed customer expectations.
• Properly execute end of night revenue closeouts including all reports.
• Requisition supplies to have an adequate supply on hand for the following shifts.
• On occasion, participate in inventory procedures.
• Open and close shifts in accordance with instructions.
• Manage associate relations during each shift, addressing issues such as call-offs, tardiness, and last-minute daily challenges by finding effective solutions.
• Ensure all employees are following the correct break procedure.
• Monitor inventory levels, place orders, and manage stock rotation.
• Collaborate with the kitchen team to maintain food quality and safety standards.
• Guarantee adherence to health and safety regulations and sanitation standards.
• Conduct regular inspections to maintain a clean and safe environment.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Excellent leadership and interpersonal skills.
• Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
• Knowledge of health and safety regulations and food safety standards.
• Exceptional customer service skills and a commitment to guest satisfaction.
• Flexibility to work evenings, weekends, and holidays as needed.
• Thorough knowledge of restaurant operations and preparation techniques.
• Knowledge of beverage operations and wines.
• Good proficiency in mathematics to analyze and monitor inventory, controls, revenue generation within the hotel.
• Ability to communicate in English, both orally and in writing, with guests and employees.
• Dealing with certain individuals may demand considerable patience, tact, and diplomacy to alleviate anger, gather precise information, and address issues effectively.
• Ability to handle and resolve guest complains.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Proficiency in utilizing a moderately complex computer system to access and input information accurately.
• Interpersonal skills to provide overall guest satisfaction.
• Matric (Grade 12) qualification.
• A Certificate or Diploma in Hospitality Management will be advantageous.
• Minimum of 2 years’ experience in a 5-star hotel or luxury hospitality environment.
• Own reliable transport will be beneficial.