Residence Manager

SUMMARY:
Residence Manager Jobs Durban | Live-In Role | Student Accommodation | Property Management

A leading student accommodation provider is seeking an experienced Residence Manager to oversee the day-to-day operations and student experience within a residence environment in Durban, KwaZulu-Natal, South Africa.

This is a live-in role, ideal for a professional with experience in student housing, hospitality, or property management who can combine operational oversight with student engagement and wellbeing.

About the Role

As a Residence Manager, you will be responsible for creating a safe, inclusive, and well-managed living environment for students while ensuring smooth operational performance of the residence.

You will play a key role in managing facilities, supporting students, and building a strong sense of community within the residence.

POSITION INFO:
Key Responsibilities:

Operational Management (Student Accommodation Jobs South Africa)

• Oversee daily operations including maintenance, cleaning, and security
• Ensure compliance with health, safety, and fire regulations
• Manage lease agreements, check-ins/outs, and room allocations
• Monitor occupancy levels and support vacancy management

• Plan and execute social, cultural, and educational programmes
• Create and manage student engagement calendars
• Build strong relationships with students and stakeholders
• Promote an inclusive and positive residence environment

• Act as first point of contact for student concerns and emergencies
• Manage incidents, reporting, and follow-ups
• Support student wellbeing and refer to appropriate services where needed
• Mediate conflicts and enforce residence rules fairly

• Manage resident communication channels including WhatsApp groups
• Share updates on events, operations, and community matters
• Ensure clear and consistent communication with residents

• Maintain accurate records of student data, incidents, and maintenance logs
• Prepare reports on occupancy, budgets, and operations
• Assist with budgeting and cost control

• Diploma or Degree in Social Work, Education, Hospitality, Business, or Property Management
• Minimum 5+ years’ experience in student accommodation, hospitality, or community-focused environments
• Experience in property or facilities management (advantageous)
• Strong understanding of student housing operations
• First Aid certification and valid driver’s licence (preferred)

• Strong interpersonal and communication skills
• Conflict resolution and crisis management ability
• Emotional intelligence and student support capability
• Event planning and community-building skills
• Strong organisational and administrative ability
• Tech-savvy (Microsoft Office, CRM systems, social platforms)
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• Live and work within a dynamic student accommodation environment
• Make a meaningful impact on student experience and wellbeing
• Join a growing and people-focused organisation
• Opportunity to grow within property and student housing management