Reservations Sales Manager

Recruiter:

What Next Recruitment

Job Ref:

WNR2252

Date posted:

Monday, April 12, 2021

Location:

pinetown, KwaZulu-Natal, South Africa

Salary:

Annual Salary and Benefits

SUMMARY:
Reservations Sales Manager

POSITION INFO:

Reservations Sales Manager

Pinetown, KZN

Salary R36K - R40K plus Benefits

A Large Hospitality Company is looking for a Reservations Sales Manager to lead the team.

The successful applicant will be responsible for:

• The overall management of the Reservations function of the group including meeting all of the in and outbound call center financial objectives by understanding business requirements; preparing an annual budget for Club and Rentals, analyzing variances; initiating corrective actions.

• Driving skills training on a daily, weekly and monthly basis. Ensuring that all agents can operate at a level of excellence on calls with clients.

• Maintain and update sales scripts and Quality Control for the department.

• Interact with marketing to improve lead generation based on the team’s capacity and seasonal requirements and feedback on efficiency of various campaigns

• Succession planning and the development of core supervisors in the team

• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

• Responsible for all HR related objectives including recruiting, training, and disciplining employees as well as communicating job expectations; planning, monitoring, appraising, and reviewing individual staff production.

• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

• Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Competencies Required:

• High D Profile

• Minimum 5 years Call Centre Sales Management

• Customer orientated

• Target Driven

• Strong Financial acumen

• Strong leadership and management skills

• Proficient on IRIS 2 and Advanced excel advantageous

• Able to deal with irate customers

Please forward a Full CV, contactable or written references and a recent photo to --------Please upload your CV here--------

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Reservations Sales Manager

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