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The front office Manager is responsible for leading the front office department, ensuring the delivery of exceptional guest service from arrival to departure. This role oversees reception, reservations support, concierge services, and guest relations while ensuring operational efficiency, revenue optimisation, and compliance with company standards. The successful candidate must have a minimum of t...
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Position OverviewThe receptionist is the first point of contact for guests and plays a vital role in creating a memorable first and last impression. The receptionist is responsible for managing the front office, ensuring seamless guest arrivals and departures, handling reservations support, maintaining accurate guest records, and delivering exceptional customer service in line with the lodge's 5-s...
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SCOPE AND GENERAL PURPOSE: To assist and deputise in the absence of the front office Administration Manager; the Management and Operations of the front office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate. To provide the...
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