Reservations Manager

SUMMARY:
Reservations Manager - Knysna

Our client in upmarket market property rental (holiday) is on a recruitment drive for a dynamic, organised and proactive Reservations Manage to manage bookings and guest communication across our exclusive Holiday rental portfolio.

The successful candidate will manage guest journey from first enquiry to booking close-out, convert enquiries into bookings and ensure every detail followed through.

POSITION INFO:
Key Responsibilities include but not limited to:

• Manage enquiries, quotations, follow-ups, booking confirmations and rental agreements
• Keep availability, calendars and booking records accurate and current
• Provide prompt guest support before, during and after stays, resolving queries and escalating issues.
• Coordinate arrivals, departures and special requests with property managers and housekeeping
• Track payments and refunable security deposits with finance, keeping guests informated
• Support approved marketing and occassional finance administration, with reservations taking priority

• Experience in reservations, hospitality or guest-service administration
• Excellent English, strong organization and close attention to detail
• Confidence managing multiple bookings and communicating with discerning guests
• Proficiency in MS Office and confidence using booking systems, task-management platforms and AI Tools
• Matric, valid driver's licence and won reliable transport