Reservations Consultant - Luxury Lodges & Spa, Stellenbosch

SUMMARY:
An exciting opportunity to join a world-class hospitality team at a Relais & Châteaux property.

POSITION INFO:

Reservations Consultant – Luxury Lodges & Spa, Stellenbosch

An exciting opportunity to join a world-class hospitality team at a Relais & Châteaux property in the heart of Stellenbosch’s wine country.

We are seeking a detail-oriented, professional, and guest-focused Reservations Consultant to manage bookings for our luxury lodges and spa. This role is ideal for someone with a passion for hospitality, exceptional organizational skills, and the ability to deliver seamless guest experiences from the very first point of contact.

Main Responsibilities

• Manage all reservation enquiries across phone, email, and online platforms with efficiency and professionalism.
• Process individual and group bookings accurately, ensuring all details are captured in the Property Management System (PMS).
• Verify rates, deposits, confirmations, and guest preferences to guarantee booking accuracy.
• Maintain well-organized records, guest histories, and statistical data to support operational reporting.
• Review daily arrivals and departures, ensuring reservations are properly confirmed and communicated to relevant departments.
• Maximize revenue opportunities through effective upselling and adherence to cancellation/no-show policies.
• Stay fully informed about room categories, facilities, promotions, and third-party booking channels.
• Liaise with Operations, Sales, and Front Office to ensure smooth guest experiences.
• Identify potential sales leads and assist with pre-bookings for spa and lodge facilities.
• Build strong relationships with guests, travel agents, and colleagues while upholding service excellence.
• Support departmental tasks as required, maintaining a positive and professional attitude.

Requirements

• Matric qualification required; Hospitality or Travel & Tourism diploma advantageous.
• 2–3 years’ prior experience in a reservations role, ideally within a 5-star or luxury environment.
• Proficiency in PMS systems and online travel agency (OTA) platforms.
• Excellent command of English; additional languages are an advantage.
• Strong sales ability with a guest-centric approach.
• Solid understanding of domestic and international travel markets, including FIT and group bookings.
• Exceptional communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Ability to work under pressure and adapt to peak periods.
• Flexibility to work on a rotational schedule, including weekends and public holidays.

Package & Benefits

• Competitive salary, commensurate with experience (please include your salary expectations in your application).
• Meals provided during working hours.
• Additional benefits package.
• Opportunity to be part of a Relais & Châteaux property renowned for excellence in hospitality.

Please submit your CV including details of your relevant experience and salary expectations