Reservations Consultant

SUMMARY:
A leading luxury hotel and lodge group is seeking an experienced Reservations Consultant to join its central reservations team based in Bryanston, Johannesburg.
This role is ideal for a highly organised hospitality professional with extensive multi-property reservations experience. The successful candidate will be responsible for managing reservations, delivering exceptional customer service, and providing efficient administrative support while ensuring accurate bookings and seamless guest experiences across the group.

POSITION INFO:
REQUIREMENT:

• RSA ID and legal residence essential
• Minimum 5 years' experience within a hospitality reservations department or tourism/travel call centre managing multiple properties
• Previous experience as a Reservations Consultant or similar role essential
• Excellent command of the English language (written and verbal)
• Strong computer literacy including Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Experience with PMS systems such as Nebula, eRes, Opera, and Apex advantageous
• Excellent organisational and time management skills
• Strong communication and interpersonal abilities
• High attention to detail with excellent administrative skills
• Ability to work accurately under pressure and meet deadlines
• Self-motivated, proactive, and solution-driven
• Professional presentation with a strong team-oriented approach

• Manage reservations across multiple properties accurately and efficiently
• Respond professionally to reservation enquiries via telephone and email
• Process new bookings, amendments, cancellations, and guest requests
• Maintain accurate reservation records and guest information
• Provide administrative support to the Reservations Department
• Assist guests with reservation-related queries and deliver exceptional customer service
• Ensure reservation procedures and company standards are consistently followed
• Work closely with the Reservations Manager and operational teams to maximise occupancy and revenue
• Perform additional reservations and administrative duties as required

• R20,000 – R25,000 CTC (Negotiable DOE)
• Provident Fund (5% employee contribution)
• Medical Aid available as part of the CTC package