Reservations Consultant

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002446/ML

Date posted:

Wednesday, July 22, 2026

Location:

Franschhoek , South Africa

Salary:

Monthly

SUMMARY:
A leading collection of luxury lodges and camps across Africa is looking for a meticulous and service-driven RESERVATIONS CONSULTANT to join their team at their Cape Winelands office

POSITION INFO:
This role sits within a small, close-knit reservations team and will work closely with a senior consultant handling bookings for one of the group's international lodge collections in Namibia. It suits someone who thrives on detail, understands the pressure of remote-destination logistics, and takes pride in getting every booking exactly right.

Core Criteria:

Solid reservations or hospitality admin experience, ideally within a lodge, camp, or luxury travel environment
Strong working knowledge of a PMS and third-party booking platforms (e.g. Booking.com)
Comfortable managing rates, including rack and contracted STO rates
High attention to detail, particularly around deposits, payment terms, and invoicing
Excellent written and verbal communication, with a professional phone and email manner
Able to commit to the role on a long-term basis

Core Responsibilities:

Manage all incoming reservations enquiries via email and phone, responding promptly and accurately
Capture and maintain booking details correctly within the PMS
Track provisional reservations and follow up ahead of expiry dates
Confirm bookings against the correct rates and ensure all charges are reflected on invoices
Monitor deposit and final payment collection in line with terms and conditions
Flag any outstanding payments to the Reservations Manager
Maintain a strong working knowledge of rooms, activities, facilities, and the wider competitor landscape
Understand property logistics thoroughly, including arrival and departure routing for remote destinations
Liaise with the operations team on ongoing client requirements and pass on potential sales leads
Assist with ad hoc projects for the Reservations, Sales, and Marketing teams as needed

On Offer:

Full-time position, based in the Cape Winelands (Franschhoek)
Weekday hours, 08:00 to 17:00

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