Reservations Consultant

SUMMARY:
A luxury safari company is looking for an enthusiastic RESERVATIONS CONSULTANT to join their strong and efficient reservations team at their head office in Pretoria.

POSITION INFO:
This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. Their head office, based in Pretoria, oversees reservations, operations, and guest services across all properties.
 
Candidate Requirements:

• Matric plus relevant Tourism qualification
• Any diploma or degree qualification will be advantageous
• Experience on PANStrat Admin System will be advantageous
• 2-4 yrs experience in a similar role in hospitality industry.
• Business administration experience
• Able to work under pressure
• Good judgement
• Self-managed
• Energetic and driven
• Result orientated
• Innovative
• Creative
• In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
• Able to work independently as well as within a group
• Efficient Computer skills
• Able to travel when required

• Creating and achieving a desired service level to both customers and lodge operations
• Maximizing occupancies by filling empty room gaps
• Liaising with and preparation for guests to enhance their experience
• Accurately managing bookings from initial enquiry to booking confirmation and payment
• Receive and give feedback on telephonic, electronic and written enquiries
• Professional and presentable at all times
• Be courteous at all times, even if the client appears to be in the wrong.
• Regular communication with clients regarding reservation
• Timeous follow-ups on all reservations
• Management of deposit payments and outstanding payments according to time schedule
• Assist with all properties in portfolio
• Taking of calls
• E-mail

• Pension fund and dreaded disease cover
• Work cycle – Mon-Fri as well as standby on some weekends & public holidays
• Remote work from home or other locations NOT an option