Reservations Consultant

SUMMARY:
A beautiful wine estate situated in the Cape Winelands is looking for an experienced RESERVATIONS CONSULTANT to join their team.

POSITION INFO:
This award winning estate boasts amazing views and high-end service. The Reservations Consultant will report to the Reservations Manager, this role is responsible for accurately handling reservation enquiries, groups, and provisional bookings while delivering exceptional service in a luxury hospitality environment.

Candidate Responsibilities:

• Manage all reservation enquiries, calls, and emails promptly and professionally.
• Process and administer group bookings and provisional reservations, ensuring accuracy in the PMS.
• Verify rates, confirmations, deposits, guest information, and special requests.
• Maintain organised records, guest history, booking accuracy, and statistical data.
• Review daily arrivals and ensure all reservations are fully confirmed, especially during peak periods.
• Maximise revenue through strategic upselling and adherence to cancellation/no-show policies.
• Stay fully informed on room types, facilities, promotions, rates, and all third-party booking channels.
• Communicate booking details and guest requirements to Operations, Sales, and Front Office teams.
• Identify and share sales leads; assist with pre-bookings for facilities and experiences.
• Build strong professional relationships with guests, agents, and internal staff.
• Uphold service standards, maintain a positive attitude, and support general departmental requirements.

• Matric; hospitality or travel/tourism qualification advantageous.
• 2–3 years’ experience in a reservations role, ideally within a luxury or 5-star environment.
• Knowledge of PMS systems and solid understanding of OTAs.
• Must live in Stellenbosch or its immediate surrounds.
• Strong sales ability with a guest-focused approach.
• Excellent communication skills—written and verbal.
• Organised, detail-oriented, and able to work under pressure.
• Proficiency in English; additional languages beneficial.
• Willing and able to work rotational shifts, including weekends and public holidays.
• Strong understanding of domestic/international travel, groups, FIT, and business travel.