Reservationist

Recruiter:

Valor Hospitality

Job Ref:

EXT000012/AW

Date posted:

Monday, October 24, 2022

Location:

Capetown, South Africa

Salary:

R18 000

SUMMARY:
WE ARE RECRUITING! SENIOR RESERVATIONS CONSULTANT

Valor Hospitality Partners is recruiting for our client based at the Cape Town Waterfront. Hospitality Head Office.

JOB DESCRIPTION:

Our client is looking for a customer-focused, service-oriented, dynamic and experienced SENIOR Hotel or Lodge Reservations Consultant to join their team! The ideal candidate will have exceptional customer service skills, good administrative abilities, and be able to manage a large workload. The role's focus will be to attend to customers booking queries and ensure that all bookings are put through on the relevant system.

Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
Check on the internal booking system and make the booking for the guest.
Obtain payment information and run credit/debit card payments when required.
Assist guests with booking transport such as taxis and giving directions where required.
Liaise with the other Reservations staff in the team and provide detailed handovers.
Send and receive emails and monitor the inbox for bookings.
Take and manage online booking through the online booking system.
Provide outstanding customer service to all guests at all times.
Follow up with guests who may have had an issue with online or telephone bookings.
Manage the booking schedule effectively.
Arrange or rearrange dates with clients when there is no space for their selected dates.
Ensure management and receptionist staff are kept up-to-date with bookings.

Requirements and Experience:

5 years' min experience in a similar role as a reservations consultant within hotel or lodges.
Someone who is currently in the role and not 2 years or longer ago.
Stable working career.
Good knowledge and working experience on reservations booking systems.
Must be able to work or travel to the Cape Town Waterfront.
Excellent MS Office skills.
Excellent written and verbal communication skills.
Adept with controlling a busy switchboard with an excellent telephone manner.
Excellent customer service skills.
Good computer skills, with knowledge of booking systems, both in-house and online.
Hands-on experience of taking credit/debit card payments over the phone and in-person.
Able to effectively prioritize own workload and work well under pressure.

PLEASE NOTE:
*Apply online. To ensure your application is matched correctly, complete as detailed as possible. Please upload your cv in a word document.
Only applications with the relevant experience will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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