Central Reservationist

SUMMARY:
Luxury Hospitality Group based in Hout Bay is looking for a Reservationist to join their central reservations team.
 
The Reservationist is responsible for handling guest reservations and booking inquiries,
this role involves assisting guests with room reservations, providing information about availability, rates and services and ensuring accurate and efficient booking processes.
 
The Reservationist plays a pivotal role in creating a positive first impression and facilitating a seamless reservation experience for guests.

POSITION INFO:
Duties:
 
Assist guests with making room reservations via phone, email, or in person.
Check room availability and provide accurate information to guests.
Inform guests about room rates, packages, and special offers.
Maintain excellent relationships with operators and agents.
Ensure expertise on all property info is always maintained.
Enter reservation details into the BENSON accurately and completely.
Communicate with guests to confirm reservations, answer questions, and provide information.
Address booking modifications, cancellations, and special requests, in accordance with policy and procedure
Upsell other properties in the group.
Familiarity with reservation software a must, experience on Benson an advantage.
Maintain accurate and organized reservation records.
Coordinate with hotel departments, to ensure the guest experience is of a high standard.
 
Requirements:
 
Grade 12
Tertiary qualification in Hospitality & Tourism preferred.
Minimum of 5 years’ experience in a central reservations role is essential.
Customer service qualification advantageous.
Strong customer service and communication skills.
Proven track record of being able to handle guest inquiries, concerns, and unexpected situations.
Availability to work office hours: 08:30 - 16:30 Monday to Friday, with a weekend telephonic standby rotation.
Leadership, teamwork, and communication abilities
Attention to detail and organizational abilities.