Reservationist

Recruiter:

Proactive Recruitment

Job Ref:

CPT000004/LVDM

Date posted:

Thursday, May 19, 2022

Location:

Capetown, South Africa

SUMMARY:
OBJECTIVE:
Under the direction of the General Manager, and within the limits of The Old House policies and procedures, to receive and accurately process all reservation bookings or general inquires and to always ensure an effective and courteous service.

JOB DESCRIPTION:

MAIN RESPONSIBILITIES
Reservations

Ensure all incoming emails, reservation messages are dealt with promptly and accurately, and within a 2-hour response time.
Answer all incoming emails on the same day of business.
Answer phones as promptly as possible in a courteous professional manner.
Input all reservations accurately into the PMS system.
To be fully conversant with all property rates, including rack, corporate and contracted.
Help maximise room sales by upselling to a higher room category.
Ensure that all reservations are handled efficiently through effective office operating systems.
Ensure that all reservations records are filed accurately and can be retrieved promptly.
To have knowledge of the property’s internal and external reservation systems (Third Party Website i.e., Booking.com, Expedia etc).
Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
Ensure all reservations are tracked correctly for statistical purposes (Source codes etc).
Ensure guest profiles are used and utilized correctly
Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
To have complete knowledge of all rooms, along with the property’s facilities, as well as local area competitors.

Office Administrator

Coordinate office activities and operations to secure efficiency and compliance to company policies

Manage agendas/travel arrangements/appointments etc. for the upper management
Manage diary and schedule meetings and appointments for upper management
Track stocks of office supplies and place orders when necessary
Provide clerical and administrative support to the Directors and the General Manager
Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior.
Working closely with the General Manager ensuring all relevant information is communicated and actioned
Ensuring the office is clean and all H/S risks have been removed

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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