SUMMARY:
The Capital 15 on Orange is recruiting a Reservationist – based in Cape Town.
POSITION INFO:
The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
THE CAPITAL 15 ON ORANGE is centrally located in Cape Town, with all the essential luxuries you will need for a vibey stay. Tuck in and unwind at the on-site restaurant and bar, take a dip in the pool or laze around the large deck and enjoy the great views. Choose to stay in a spacious studio, 1- or 2-bedroom apartment with oversized bathtubs and luxe rain showers. This iconic hotel is a dream for any business or leisure traveller spending time in the Mother City.
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.
Description:
The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.
Requirements
- Previous reservationist experience, of at least 2 to 3 years’ experience
- Knowledge and experience using an HMS system (Protel advantageous)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Written and verbal communication skills
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the Cape Town Area.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
