Reservationist

SUMMARY:
Luxury Wine Estate in Stellenbosch is looking for an organised and guest-focused Reservationist to join their team.

Reporting to the Reservations Manager, the successful candidate will ensure accurate booking administration, deliver professional guest service and maximise revenue opportunities while coordinating reservation requirements across departments.

POSITION INFO:
Duties:

Reservations & Guest Service:

Handle reservation enquiries, telephone calls and emails promptly and professionally.
Process reservations, manage provisional bookings and update the property management system.
Ensure rates, confirmations, deposits, guest details and special requests are accurate.
Assist with concierge services and advance bookings of estate facilities.
Monitor daily arrivals and ensure bookings are confirmed, particularly during high occupancy.

Sales & Revenue:

Maximise revenue through suitable upselling opportunities.
Apply cancellation and no-show policies consistently.
Maintain detailed knowledge of accommodation types, facilities, rates and promotions.
Work with third-party booking channels and identify potential sales leads.

Administration & Communication:

Maintain organised reservation records, guest histories and booking statistics.
Communicate relevant guest information to Operations, Sales and Front Office.
Build professional relationships with guests, travel agents and colleagues.
Support general departmental administration and uphold service standards.

Requirements:

Grade 12 / Matric.
A Diploma in Hospitality, Travel or Tourism would be preferred.
Preferably 2–3 years’ reservations experience, ideally within a 5-star or luxury hospitality environment.
Knowledge of property management systems and proficiency with online travel agencies.
Fluent English; additional languages would be advantageous.
Strong sales skills and a customer-focused approach.
Good knowledge of domestic and international travel, including business, leisure, group and FIT bookings.
Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
Ability to work effectively under pressure.
Availability for rotational shifts, weekends and public holidays.