Reservationist

SUMMARY:
A luxury safari lodge in Makhanda, Eastern Cape is seeking an experienced Reservationist to join their team.
The successful candidate will be responsible for managing reservations, guest enquiries and booking administration while ensuring professional and efficient communication with guests and travel partners.

POSITION INFO:
REQUIREMENTS:
- Previous reservations experience within a luxury lodge, hotel or hospitality environment
- SEMPER experience preferable
- Strong knowledge of reservations procedures and booking administration
- Excellent telephone and email communication skills
- Strong attention to detail and accuracy
- Excellent guest service and interpersonal skills
- Good organisational and time-management skills
- Professional and well presented
- Ability to work independently and as part of a team
- Eastern Cape residents preferred
 
KEY RESPONSIBILITIES:
- Manage reservations and booking enquiries
- Process new bookings, amendments and cancellations
- Communicate professionally with guests and travel partners
- Maintain accurate reservation records
- Confirm availability, rates and booking details
- Follow up on outstanding enquiries and bookings
- Ensure guest information and special requests are accurately recorded
- Communicate booking details to relevant lodge departments
- Assist with pre-arrival guest arrangements
- Maintain professional relationships with guests and agents
- Ensure all reservation administration is completed accurately and timeously
 
PACKAGE:
- Salary: R10,000 – R12,000 per month
- Incentive
- Live-in accommodation
- Monday to Friday
- One weekend per month required
 
LOCATION: Makhanda – Eastern Cape
 
START DATE: 1 November 2026