Reservationist

SUMMARY:
 
JOB DESCRIPTION FOR GROUP RESERVATIONIST
 
Position Title:              Reservationist
 
Reports To:                  Reservations Manager/ Revenue Manager
 
 
Duties and Responsibilities:
 

1. Processes FIT reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processes FIT reservations from the sales office, other hotel departments, and travel agents.
3. Knows the types of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all package plans and Groups
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Prepares letters of confirmation.
8. Communicates reservation information to the front desk.
9. Processes cancellations and modifications and promptly relays this information to the Front desk.
10. Understands the hotel’s policy on guaranteed reservations and no-shows.
11. Processes advance deposits on the reservations.
12. Tracks future room availabilities on the basis of reservations.
13. Helps develop room revenue and occupancy forecasts.
14. Assists in preregistration activities when appropriate.
15. Monitors advance deposit requirements.
16. Handles daily correspondence. Responds to inquiries and makes reservations as needed.
17. Makes sure that files are kept up to date. Check all hotel arrivals, all traces and follow up with provisional bookings.
18. A Weekly forecasted group report will be done - prospects
19. Any other reasonable requests made by management

POSITION INFO:
 
JOB DESCRIPTION FOR GROUP RESERVATIONIST
 
Position Title:              Reservationist
 
Reports To:                  Reservations Manager/ Revenue Manager
 
 
Duties and Responsibilities:
 

1. Processes FIT reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processes FIT reservations from the sales office, other hotel departments, and travel agents.
3. Knows the types of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all package plans and Groups
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Prepares letters of confirmation.
8. Communicates reservation information to the front desk.
9. Processes cancellations and modifications and promptly relays this information to the Front desk.
10. Understands the hotel’s policy on guaranteed reservations and no-shows.
11. Processes advance deposits on the reservations.
12. Tracks future room availabilities on the basis of reservations.
13. Helps develop room revenue and occupancy forecasts.
14. Assists in preregistration activities when appropriate.
15. Monitors advance deposit requirements.
16. Handles daily correspondence. Responds to inquiries and makes reservations as needed.
17. Makes sure that files are kept up to date. Check all hotel arrivals, all traces and follow up with provisional bookings.
18. A Weekly forecasted group report will be done - prospects
19. Any other reasonable requests made by management