Reservationist

SUMMARY:
Hotel Group based in Port Elizebeth is looking for a Reservationist to join their Central Reservations Team to handle all reservation enquiries efficiently and professionally, maximise room revenue, and ensure excellent customer service while maintaining accurate booking records.

POSITION INFO:
Duties:
 
Answer incoming calls, emails, and online booking enquiries promptly and professionally.
Process individual and group reservations accurately in the Property Management System (PMS).
Recon Credit Cards to opera (Operating System)
Issue AR Invoices – assist Debtors department
Advanced Deposits – allocate payments and post to applicable reservations
Check POP file and clear file once payments have been posted
Nedbank IVeri and Lite recon and post payments as well as links to guests
Commissions and supporting Invoices. Issue to accounts for payment
Process refunds / credit note paperwork
Check room availability and quote rates according to property policies.
Upsell rooms, packages, and property services to maximise revenue.
Amend, cancel, and confirm reservations as required.
Ensure all bookings have correct payment details and billing instructions.
Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings
Maintain accurate guest profiles and reservation records.
Handle special requests and VIP bookings.
Ensure compliance with company policies and reservation procedures.
Assist with reporting (daily pickup reports, occupancy updates, etc.).
 
Requirements:
 
Grade 12 (Matric).
Hospitality qualification (advantageous).
Minimum 1–2 years’ experience in reservations, front office, 
Excellent communication skills (verbal and written).
Strong telephone etiquette.
Good computer literacy (Microsoft Office, excel and word)
PMS System - Opera
Attention to detail and accuracy is vital
Ability to multitask and work under pressure.
Sales and upselling skills.
Customer-focused attitude.
Problem-solving ability in high pressurised environment
Professional and well-spoken.
Reliable and punctual.
Team player.
Positive and proactive attitude.