Reservationist

SUMMARY:
Luxury Safari Tented Lodge is looking for a RESERVATIONIST based in JHB

POSITION INFO:
The role requires proven working experience with Semper to confidently manage reservations, generate reports, process payments, and maintain precise records across all booking channels.

Core Criteria:

• Grade 12
• Tertiary education in relevant industries
• Experience using SEMPER is essential
• At least 3 years in a reservations position
• In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
• Able to work independently as well as within a group
• Efficient Computer skills

• Creating and achieving a desired service level to both customers and lodge operations
• Maximizing occupancies by filling empty room gaps
• Liaising with and preparation for guests to enhance their experience
• Accurately managing bookings from initial enquiry to booking confirmation and payment
• Receive and give feedback on telephonic, electronic and written enquiries
• Professional and presentable at all times
• Be courteous at all times, even if the client appears to be in the wrong.
• Regular communication with clients regarding reservation
• Timeous follow-ups on all reservations
• Management of deposit payments and outstanding payments according to time schedule
• Assist with all properties in portfolio
• Taking of calls
• E-mail