Reservationist

SUMMARY:
An esteemed 5 star hotel requires a Reservationist to ensure a seamless booking experience for guests while contributing to revenue optimization.

POSITION INFO:
Essential Requirements:

• Matric or Post-secondary education in hospitality management, business administration, or a related field.
• 3-5 years experience in a similar role in a 5 star hotel.
• Proficiency in using reservation software and booking systems/Opera is essential.
• Proficient in Microsoft Office applications

Duties and Responsibilities: 

• Manage incoming reservation requests via phone, email, or online booking systems.
• Process reservation requests accurately and promptly.
• Assist guests in choosing appropriate room types and packages.
• Ensure all reservations are accurately entered into the hotel's system.
• Meeting or exceeding response time targets.
• Achieving optimal occupancy levels to maximise revenue.
• Provide excellent customer service by addressing guest enquiries and concerns promptly and professionally.
• Assist guests with special requests, such as room preferences, dietary restrictions, or additional services.
• Maintain a friendly and helpful demeanor to create a positive impression of the hotel.
• Liaise with other hotel departments to coordinate special requests or arrangements for guests.
• Communicate effectively with the front desk staff to ensure smooth check-in and check-out processes.
• Keep guests informed about any changes or updates to their reservations.
• Maximise revenue by upselling room upgrades, additional services, or packages whenever possible.
• Monitor room availability and make adjustments to
• Maximize occupancy and revenue.
• Implement strategies to optimise room rates based on demand and market trends.
• Maintain accurate records of reservations, cancellations, and guest preferences.
• Generate reports on reservation trends, occupancy rates, and revenue performance.
• Process billing and payment information accurately.

Should you not hear from us within 14 days, please consider your application as unsuccessful.

 

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