Reservantions Manager

SUMMARY:
Reservations Manager - CBD Cape Town

Our client based in Cape Town CBD is on a recruitment drive for a dynamic, driven Reservations Manager to join their team.

Duties and Responsibilities include but not limited to:

• Proficient in understanding use of Yield-Mangement and Occupancy forecasting techniques
• proficient in the application of up-sell and cross-sell strategies
• proficient in the creation and analysis of Market studies
• Proficient in property specific reservations and revenue software to ensure that Occupancy and rate are maximised
• Proficient in the use of Rate-building software and methods
• Proficient in the application of financial good practice
• Proficient in negotiating cost of distribution
• Proficient in the management of the various booking channels
• Conversant with specialist terminology including F&B Services, FOH, Culinary, housekeeping, wardrobe, maintenance, security, operational finance

• Hospitality Diploma
• Fluent in English - written and verbal
• 5 years experience in overseeing the hospitality, reservations operations of a luxury 5* lodge
• MS Office Suite combined with various hotel booking systems
• various booking portals such as Booking.com, SafariNow - etc. 

POSITION INFO:
Abilities:

• Anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Ability to think strategically and tactically in order to position the lodge and its revenue generation plans optimally
• Ability to comprehend and develop and communicate abstract concepts
• Ability to correctly communicate detailed information and instruction to others
• Ability to recognize market and revenue concerns
• Ability to prioritise tasks and delegate

• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalized services
• Displays a sense of urgency and dedication to meeting the needs and wishes of others
• Comfortable and accurate working with high levels of detailed information
• Models a life of personal service and support to the service teams
• Works to create a work environment that encourages high levels of engagement with the company
• Persistent in establishing and maintaining effective systems and process activities
• Effective in creating and fostering an environment of collaboration and commitment
• Does not make judgement about people based on their views, preferences, habits and behaviours
• Demonstrates exceptional levels of integrity
• Ability to work independently without receiving detailed instructions
• presents impeccable grooming and deportment