Reporting Manager

SUMMARY:

POSITION INFO:
This role is all about ensuring reporting is accurate, auditable, consistent, and actually useful.

You’ll own reporting governance, SLA performance, and the integrity of data used to inform executive and client decision‑making.

In short:
You make sure the numbers behave, the SLAs are honest, and no one ever asks, “Which report should we trust?”

Key Responsibilities:

• Define and enforce reporting standards across operational, client, and executive reporting.
• Ensure all reports are audit‑ready with clear evidence, documentation, and sign‑off controls.
• Maintain a single, controlled source of truth for performance and SLA metrics.
• Own the reporting calendar and ensure the timely delivery of all recurring and ad‑hoc reports.
• Govern the end‑to‑end SLA Management Framework, including KPI definitions and calculations.
• Implement early‑warning indicators to proactively identify SLA risks and trends.
• Provide accurate, consistent SLA reporting to senior stakeholders and clients.
• Analyse SLA breaches, perform root‑cause analysis, and support corrective actions.
• Present clear, credible performance insights to senior leaders and governance forums.
• Build strong working relationships with Operations, BI, Risk, Compliance, Audit, and Workforce teams.
• Translate operational activity into meaningful performance insights.
• Lead and develop a team of Reporting and SLA Analysts.
• Set clear expectations, promote accountability, and build analytical capability.
• Support recruitment, onboarding, coaching, and performance management.
• Identify opportunities for automation, improved reporting processes, and better insights.
• Review and refine SLA metrics and reporting frameworks as the business evolves.
• Contribute to broader data and reporting maturity initiatives.

Qualifications, Skills & Experience Required:

• Relevant tertiary qualification in Business, Analytics, Finance, Risk, Compliance, Audit, or similar.
• Postgraduate qualification in a quantitative discipline (advantageous).
• Minimum 7 years’ experience in Operations, Finance, Analytics, or Reporting (financial services preferred).
• At least 2 years in a leadership role.
• Advanced Microsoft 365 capability (especially Excel).
• Strong report writing, analytical thinking, and stakeholder communication skills.
• Working knowledge of reporting tools and data concepts (Power BI / SQL literacy advantageous).
• Stakeholder Engagement & Influence
• Analytical Thinking & Insight Generation
• Risk Identification & Mitigation
• Leadership & Team Development
• Exceptional Attention to Detail