Repairs Administrator (Receiving, Dispatching, Stock)

SUMMARY:
Repairs Administrator required to receive returns, dispatch good to international suppliers, ensure stock is issued to technicians is recorded.

POSITION INFO:

Return Merchant Authorisation (International Warranty Accounts)

• Receive all RMA RTS’s and RDR’s and process for RMA exchange.
• Ensure the correct stock is received in the correct packaging with all accessories.
• Ensure any/all shortages are documented.
• Ensure all RMA return items are captured via stock code and serial number as per the RMA packing list.
• Ensure all goods for RMA dispatch to international suppliers are prepared and packed correctly.
• Ensure all RMA return goods are received and checked against original packing lists.
• Ensure all stock issued to technicians is recorded on a register on a daily basis.
• Ensure stock is moved to the correct stock location daily.
• Ensure all stock for RMA is packed correctly for dispatch daily.
• Assist technicians with spares requirements daily.

Receiving and dispatch repairs and RTS stock    

• Ensure the dispatch sheet from the repairs programme for the branch deliveries are printed daily.
• Ensure the stock is correct as per dispatch list.
• Ensure every stock item is accompanied with the relevant paperwork.
• Ensure all stock dispatched has a driver signature to ensure the stock was taken.
• Ensure all RTS stock is sent back to the branch with the correct Inter Branch Transfer document.
• Ensure all items are documented on the dispatch sheet.
• Ensure all documentation is filed as per the document filing procedure.

      Receiving procedure for branches and suppliers:

• Ensure all Repairs, RTS’d goods together with the correct documentation is received from branches and agents.
• Ensure that each item is checked to ensure it is correct and matches the paperwork received.
• Check RTS units completion, general condition and ensure the paperwork is correct.
• Ensure all discrepancy to be escalated to the Repairs manager immediately.
• Ensure that proof of deliveries of all stock sent with the drivers in the morning is returned.
• Ensure that any proof of deliveries not returned is addressed with the Repairs Manager immediately
• Ensure that the drivers delivery book is signed for proof of receipt.
• Ensure all stock is moved into the correct shelves for processing.

The functions below will be as per Operational requirements:

• Ensure all repairs are booked in on the Repairs software system.
• Ensure that all repair units are checked for completion and general condition.
• Ensure that all repairs sent to suppliers has the correct documentation.
• Ensure all outstanding repairs are followed up using the supplier stock report.
• Ensure that all repair quotes from supplier repair centres and from Repairs centre are obtained promptly.
• Ensure all supplier enquiries and feedback on all repairs is received.
• Ensure that feedback to branches for repair durations, quotes, delays and general communication is done promptly.

NB! This job is now closed. You can apply for other jobs by uploading your CV.