SUMMARY:
Remote Travel Global Concierge
POSITION INFO:
Leading Destination Management Company is looking for an experienced travel professional to fill the role of Global Concierge to assist with pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. This role is remote for a candidate based in Arusha or Nairobi.
Experience required:
High School Qualification, 3-year University/College Qualification advantageous
4 years Tour Operator experience as a Travel Consultant with preference to individuals who have worked in a bed management environment, lodge management experience or a concierge service experience
An in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU)
Good destinations knowledge of East Africa
A willingness and aptitude to learn
Experience with multi-currency with an understanding of the principles of foreign currency
Working in an orderly manner
Must possess multi-tasking skills with constant interruptions
Must readily resolve challenges to the satisfaction of guests and travel partners
Customer service and relationship focused
Working under pressure
Duties:
A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling in Africa and provide information, assist with travel support during travel
Calm and professional communication skills in order to service travel partners, direct and indirect guests
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
Proactive selling of Africa products and services ensuring the best suitable safari
Meet people and respond to a variety of situations with poise, patience, and discretion
Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
Attend and participate in continuing educational programs and training webinars
Support and assist other departments and offices during leave cycles
To apply please send updated CV and references to
