Remote Support Technician

SUMMARY:
A leading company specialising in providing managed services in the Informations and Communications Technology environment has a position for Remote Support Engineer/Technician who wants to further his/her career in the IT industry.

POSITION INFO:

POSITION : REMOTE SUPPORT ENGINEER
AREA         : NORTHERN SUBURB OF JOHANNESBURG
SALARY     : MARKET RELATED

MAIN PURPOSE OF THE ROLE:
The successful incumbent will be responsible for remote support and remote monitoring and management of client''s needs from an IT perspective.

SKILLS & QUALIFICATIONS:

• Must have a completed Matric/ Grade 12 qualification
• Minimum 3 years experience in a similar capacity is ESSENTIAL
• Completed or on the way to complete a valid MCSE or MCITP certification
• Windows 7 >, A+, N+, Juniper, NSE 4, MO365
• Basic server support will be advantageous: Good knowledge of Windows Server basic support, (File and Print, DNS, DHCP, Shares, Permissions)
• Switching and Wireless knowledge
• Exchange troubleshooting, knowledge of Exchange 2010 is essential
• Well-developed organizational and time management skills
• Candidate must have their own car and Valid SA Driver’s License
• Clear criminal and credit record

DUTIES & RESPONSIBILITIES:

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Resolve customer issues in a positive, professional, efficient manner and in compliance with the Customer Service Level Agreement.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Provide Service Desk Support for First Call Resolution to users over the phone and through remote assistance.
• Perform Service Desk duties as needed, clearly define user problems received via phone or email.
• Provide information, technical assistance and education to users as warranted.
• Maintain, analyse, troubleshoot, and repair computer systems software.
• Promote and adhere to departmental and organizational information security policies, standards, and procedures.
• Properly escalate unresolved issues to appropriate internal/ external teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged on the call logging system
• You will be required to go to the client’s site from time to time
• You will be required to perform a standby function at most once a month for a week
• Perform other related duties incidental to the work described herein.

Should you meet the minimum requirements please feel free to email your Updated CV and qualifications to:
sabera.rehman@------

Please note that if you have not received a response within 7 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.------ for available positions which may be inline with your career aspirations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.