Regional Tier 3 Junior Technical Support Specialist

Recruiter:

Sydsen

Job Ref:

PTA001135/NB

Date posted:

Thursday, September 17, 2026

Location:

Pretoria, South Africa

Salary:

Approximately R50,000 per month, negotiable

SUMMARY:
Regional Tier 3 Junior Technical Support Specialist - Pretoria East, Gauteng

POSITION INFO:
We are looking for a technically strong Regional Tier 3 Junior Technical Support Specialist to provide advanced technical support, manage escalations and assist with site acceptance within an energy and engineering environment.

Key Responsibilities

Provide advanced Tier 3 technical support
Resolve escalated technical issues
Manage escalations from Tier 1/2 through Tier 3/4
Support customer and subcontractor technical teams
Train NOC and regional staff
Perform advanced technical diagnostics
Troubleshoot power equipment
Conduct client-site visits
Support site commissioning and acceptance
Ensure successful site acceptance within required timelines
Prepare acceptance documentation
Document troubleshooting practices and solutions
Mentor Tier 1 and Tier 2 technical teams

Minimum Requirements

Bachelor’s degree in Electrical Engineering, Computer Science or related field
Proven technical-support experience
Exposure to energy-management systems
Knowledge of renewable, traditional energy and storage solutions
Strong diagnostic and troubleshooting capabilities
Comfortable troubleshooting power equipment
Willing and able to travel to client sites
Energy-sector experience advantageous
Experience working according to SLA / MTTR requirements advantageous
Site commissioning or acceptance experience advantageous

Employment Type: Permanent | Office-based
Salary: Approximately R50,000 per month, negotiable
Hours: 08:00 – 17:00
Industry: ICT / Engineering / Energy
Start: ASAP

CV Submissions:

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

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