Regional Manager

SUMMARY:
Regional Manager

POSITION INFO:

Company Overview

Fast-growing business operating within the FMCG sector, currently expanding operations. The KZN division will consist of three stores. The business operates both client-facing retail outlets and dark warehouses. The 2IC to Director. His right hand man in KZN.

This company is a South African convenience delivery service that brings a wide range of everyday essentials directly to customers'' doors, often within minutes. Operating primarily in major urban areas like Cape Town, Johannesburg, and Pretoria, it offers a fast and flexible solution for last-minute needs.

What they Offer:

They specialize in delivering a variety of products, including:

• Food & Beverages: Snacks, drinks, chocolates, sweets, and ice cream.
• Braai & Party Supplies: Charcoal, firewood, meat, and ice.
• Pharmacy & Personal Care: Over-the-counter medications and hygiene products.
• Household Essentials: Cleaning supplies and pet care items.
• Emergency Items: Water during outages and other urgent necessities.
• Personal Items: Products like condoms for unexpected situations

The service is designed for convenience, allowing customers to avoid multiple store visits by offering a broad selection of items in a single delivery.

Customers can place orders through the online platform or directly through UberEats, selecting the items they need. This company then delivers these products directly to the customer''s location, aiming for rapid delivery times to meet urgent needs.

Proposed Structure

• 3 Stores to open:
• Umhlanga
• Durban North
• Zimbali

Role Summary

This is a senior operational leadership role responsible for overseeing all KZN stores. The Regional Manager will be the "go-to" person for the Director, ensuring accountability, smooth operations, and effective team and stock management and Supplier relationship management.

Key Responsibilities

• Store Oversight & Operations
• Daily visits and check-ins with all KZN stores
• Ensure stores open and close correctly (available between 07:00–23:00 as needed)
• Stock control and oversight of replenishment systems(Over 3000SKU’s)
• Follow up on key processes (e.g., invoice processing, supplier deliveries)
• People Management
• Direct management of store teams
• Setting performance expectations and holding team members accountable
• Instilling urgency and action in team culture
• Conducting or overseeing basic admin and reporting
• Supplier & Buying Relationships
• Maintain and manage existing supplier relationships
• Follow up on orders, delivery performance, and costings
• Price negotiations
• Leadership & Accountability
• Act as the "hard hat" person for the KZN
• Be fully informed about the region’s performance and issues at all times
• Must be ready to take ownership of any gaps or inefficiencies in the system

Candidate Profile

Experience & Skills

• Prior experience in FMCG/retail/hospitality operations
• Strong understanding of high-volume stock environments and SKUs
• Experience in multi-site team management
• Ability to handle high pressure and fast-paced environments
• Excellent with admin, follow-up, and execution and attention to detail!
• Comfortable working extended hours and being hands-on

Character Traits

• Action-oriented, detail-driven, and disciplined
• Capable of independent thinking and decision-making
• Naturally takes ownership and pride in regional performance
• Practical and organized with good interpersonal skills
• Honest and reliable – must be fully trustworthy

Preferences

• Cultural Fit: Ideally someone familiar with KZN working styles
• Language: Fluent in English; other local languages a bonus