SUMMARY:

Regional Head of Training – Sales & Customer Experience
Cape-Town 

• Develop and implement regional training strategies and annual training programmes.
• Deliver sales training and practical coaching to improve sales performance, lead conversion and customer engagement.
• Train and develop aftersales and customer-facing teams to improve service delivery and customer satisfaction.
• Identify skills gaps and implement targeted training interventions.
• Manage OEM training requirements, employee certifications and compliance.
• Oversee Skills Development Facilitator (SDF) responsibilities, WSP/ATR submissions and relevant merSETA requirements.
• Monitor training effectiveness, sales performance and customer satisfaction (CSI) results.
• Mentor managers, develop future leaders and promote a culture of continuous learning

POSITION INFO:
Minimum Requirements:

• Minimum 5 years' experience in Training, Learning & Development or Performance Coaching.
• At least 2 years' experience in a senior, management or regional training position.
• Automotive / motor retail experience will be highly advantageous.
• Proven track record of improving employee performance through training and coaching.
• Facilitator or Assessor qualification advantageous.
• Knowledge of SDF responsibilities, WSP/ATR submissions and skills development compliance beneficial.
• Valid driver's licence.
• Willingness to travel between dealerships regionally.

• Excellent presentation and facilitation skills.
• Strong leadership, coaching and mentoring abilities.
• Excellent communication and interpersonal skills.
• Strong planning, organisational and analytical abilities.
• Results-driven with a passion for sales performance and customer experience.
• Proficiency in digital learning platforms and training technologies.