Regional Franchise Manager

SUMMARY:
Regional Franchise Manager required in the QSR Industry - Polokwane area

POSITION INFO:

Responsibilities:

• Operational Oversight:
  Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence.
• Franchisee Support & Development:
  Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements.
• Performance Management:
  Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans.
• Training & Compliance:
  Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws).
• New Store Launches:
  Support site selection, store setup, and opening processes for new franchise locations.
• Marketing & Promotions:
  Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level.
• Reporting:
  Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities.

Requirements:

• Diploma or Degree in Business, Hospitality, or Franchise Management

• Minimum 5 years’ experience in a multi-unit QSR or franchise operations role
• Strong leadership, coaching, and conflict resolution skills
• Financial acumen with the ability to interpret P&Ls and drive profitability
• Willingness to travel extensively within the region
• Valid driver’s license and own reliable transport