SUMMARY:
To implement and manage all training and development solutions for operations
POSITION INFO:
Join IZI as a Regional ATM Trainer & Coordinator!
About the Role
Are you an experienced ATM and Cash Operations professional with a passion for training, operational excellence, and team development? IZI South Africa is seeking a dynamic Regional ATM Trainer/Co-ordinator to lead training solutions, ensure regulatory compliance, and drive peak operational performance across our ATM network.
In this pivotal role based in KZN, Durban (with regional travel), you will empower operational teams,including ATM custodians, FLM technicians, auditors, and debrief clerks,to deliver outstanding service aligned with company and customer SLAs.
Key Responsibilities
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Training & Development: Design, implement, and deliver comprehensive training for ATM Custodians, FLM/Clearing Teams, Auditors, and Branch Administrators.
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Operational Performance & Quality: Monitor ATM service levels, manage staff deployment, optimize overtime/cost controls, and track client deviations to drive continuous improvement.
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Client Service & Retention: Maintain SLAs, conduct regular client visits, address service gaps, and support business development and customer relationship management.
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Compliance & Risk Management: Ensure strict adherence to legislative, Health & Safety, transport, vault/float limits, and Group Reconciliation & Operational Cash Controls (ROCC).
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Asset & Fleet Management: Oversee branch fleet efficiency, brand alignment, asset registers, and conduct spot checks/audits to safeguard company assets.
Requirements & Qualifications
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Education: Grade 12 required; Diploma/Degree in Banking, Finance, or Business Management highly preferred.
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Experience: 2-5 years of direct experience in the ATM industry (CMC, cash forecasting, or CIT operations) and proven Customer Relationship Management experience.
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Certifications & Accreditations: PSIRA Accreditation (Grade C or higher), SASSETA Facilitator, Assessor, PSIRA Instructor, CIT, and NKP accreditations.
